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Convergys Work Values
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Daily Duties at Convergys:
Call monitoring & feedback to enhance overall call quality experience Coaching, mentoring and motivating the new transition batches, and explaining them details about the entire quality attributes of the process Attending various client calibrations to be at par with the client requirement for the process includes language calibrations as well Analyze call quality statistics and reporting Team performance to the internal management Attending focus groups with Top Management to highlight process improvement initiatives Recruiting new hires included Representing the Operations in conducting interviews, finalizing and selecting potential candidates for the process Keeping a check on the Real Time Performance of the agents Maintaining all the process performance metrics, which include daily reports for agent productivity, schedule adherence, phone time variance, CMS (Call Monitoring System) and TKS (Time Keeping System) and other CRDB reports (Consolidated Reporting of the Database). Mentoring, Training & Task delegation for team members
What they like about Convergys:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Information about Convergys
Company Rank: Not Available
Average length of employment : 3 years
Average salary of employees: $67,500
These are some of the questions we asked our climbers about their experiences with Convergys:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Convergys had these interests:
| Websites | |
|---|---|
| Linkedin https://www.linkedin.com/in/geetika-singhal-2064a834 |
My professional Network |
| Facebook http://caprigeet |
Active on Facebook with close to 300 friends and family members in connection |
