Cgi Work Values

Daily Duties at Cgi:

Guide Quality/Process Improvement Team through project lifecycle on multiple projects while managing client accounts including STG (Plymouth Rock Assurance), Travelers, and Kingsway Financial. Lead all change management activities, including pricing, assessment, due diligence, solution development, implementation, and billing. Grow STG account from two companies to ten and renew three-year contract. Successfully turned around struggling relationship with high-profile client, significantly improving customer service and quality through situation analysis, teaming with Department Director and Production Lead to redesign account services, and implementing new processes and procedures. Frequently requested by management of outside business units to learn client operations, provide process mapping, and create process redesign road-map to achieve improvements in efficiency and profitability. Maximize departmental quality and profitability through implementation of Lean Six Sigma methodologies and facilitation of continuous quality and process improvement meetings to isolate defects and arrive at solutions.

What they like about Cgi:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Strategy, Performance Improvement, Project Management, Six Sigma, Lean Six Sigma, Business Process, Program Management, PMO, MiniTab, Microsoft Office, MS Project, Clarity, SharePoint, Kaizen, 5S, Management

Skills

Project management, Performance Improvement, Business Process Design, Business Analysis, Program Management, Leadership, Six Sigma Black Belt, Kaizen, Customer Relationship Management , Microsoft Office, MiniTab, Statistics, Change Management

These are some of the questions we asked our climbers about their experiences with Cgi: