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Vwr International Work Values
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Daily Duties at Vwr International:
· Successfully and correctly handled high volume of customer questions, issues. Strong ability to research and resolve customer problems. · Processed Customer Orders via fax, email, telephone, expedited backorder, tracked carrier shipments, and investigated proof of delivery, missing, and broken or incorrect deliveries. · Trusted with handling of complex calls from multi-billion dollar clients. Handled approximately 90 calls per day from key accounts. · Investigated and resolved issues relating to product pricing, customer invoicing, and shipping for high volume accounts; liaised with clients and manufacturers to decrease product delivery delays and institute inventory substitutions as needed. · Process customer returns and credits, daily review of credit memos, manage backorders and other reports. · Capital equipment order entries · Trained and supervised new hires and junior employees in all aspects of job functions. Served as the go-to person for other call center staff, and assisted with scheduling and delegating account assignments. · Analyzed sales call flow charts to identify issues and develop solutions to reduce number of abandoned calls
What they like about Vwr International:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Tags
Distribution, Inside Sales, Inventory, Pricing, Sales, Scheduling, ACD, IVR, VOIP, PBX, SAP, Customer Service
Information about Vwr International
Company Rank: Not Available
Average length of employment : 17 years
Average salary of employees: $45,000
These are some of the questions we asked our climbers about their experiences with Vwr International:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
