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Vwr International Work Values
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Daily Duties at Vwr International:
· Successfully and correctly handled high volume of customer questions, issues. Strong ability to research and resolve customer problems. · Processed Customer Orders via fax, email, telephone, expedited backorder, tracked carrier shipments, and investigated proof of delivery, missing, and broken or incorrect deliveries. · Trusted with handling of complex calls from multi-billion dollar clients. Handled approximately 90 calls per day from key accounts. · Investigated and resolved issues relating to product pricing, customer invoicing, and shipping for high volume accounts; liaised with clients and manufacturers to decrease product delivery delays and institute inventory substitutions as needed. · Process customer returns and credits, daily review of credit memos, manage backorders and other reports. · Capital equipment order entries · Trained and supervised new hires and junior employees in all aspects of job functions. Served as the go-to person for other call center staff, and assisted with scheduling and delegating account assignments. · Analyzed sales call flow charts to identify issues and develop solutions to reduce number of abandoned calls
What they like about Vwr International:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Tags
Distribution, Inside Sales, Inventory, Pricing, Sales, Scheduling, ACD, IVR, VOIP, PBX, SAP, Customer Service
Information about Vwr International
Company Rank: Not Available
Average length of employment : 17 years
Average salary of employees: $45,000
These are some of the questions we asked our climbers about their experiences with Vwr International:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
