Dimension Data Work Values

Daily Duties at Dimension Data:

• Change managed, created, and designed hiring, onboarding, and training curriculum for new department developed under Americas Procurement and Logistics team for client support as well as conducted the training, managed the new team, and turned over to new manager after probation period • Architected and led team to create a job framework to analyze current skills, identify gaps, and recommend learning for our Sales Support organization • Consulted with all departments involved to devise a risk procurement strategy for a large client procurement assessing all exposure and critical business needs • Teamed with internal stakeholders to review distributors, attended presentations, analyzed each, and awarded contract • Represented department in critical risk strategy meeting for Dimension Data’s business model • Led team of sales support representatives from various territories as well as specialized national technical team, writing and providing personnel reviews based on performance • Managed successful and tenured team focusing on learning and developing the team appropriately, supported thoughtful mapping, provided planning, and focused training • Responsible for escalations on product configurations, client issues, and order management • Participated on the High Performance Culture team on Accountability, writing an article of the week on the subject of Honesty for Dimension Data Americas • Collaborated with renewals manager to resolve client issues

What they like about Dimension Data:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Proposal Management, Inside Sales Management, Enterprise Solutions, Global Remote Workforce, Budgeting, Multi-Vendor Solutions, Change Management, Metrics, Strategic Planning, Team Leadership/Motivation, Process Improvement, Service Level Agreements, Training/Development, Salesforce.com, Upselling, SharePoint, Process Modeling, Employee Reviews, Workflow Creation, Proposal Generation, Onboarding, Client Relations, Reporting, Needs Assessment, Customer Service, Team Modeling, Business Development, Communication, Adobe, Excel, Pivot tables

Skills

Inside Sales Management, Proposal Team Management, Enterprise Solutions , Global Remote Workforce , Budgeting , Multi-Vendor Solutions, Change Management , Metrics , Strategic Planning , Team Leadership/Motivation , Process Improvement, Service Level Agreements , Salesforce.com , Upselling, Training/Development , SharePoint , Process Modeling, Employee Reviews , Workflow Creation , Proposal Generation , Onboarding, Client Relations , Reporting, Needs Assessment , Customer Service , Team Modeling , Business Development , Communication

These are some of the questions we asked our climbers about their experiences with Dimension Data: