Tim Brasil Work Values

Daily Duties at Tim Brasil:

Customer Experience Management Program Team Size: 7 direct staff members, 1 Customer Experience Management program manager  Spearheaded CEM program implementation and execution, monitoring, and control on one of the sixteen strategic corporative programs of 2015; coordinated delivery of reports regarding program progress to multi-level audience, including executive stakeholders.  Collected, validated, and evaluated CEM reports using TIM’s Big Data infrastructure, and processes, including quick wins, incorporating cross-functionalities with IT/Big Data, marketing, network quality and engineering, customer services, Strategic Initiatives Office (SIO), and PMO teams.  Managed make-or-buy analysis and CEM tools acquisition processes (RFI/RFP/RFQ); evaluated partner tools in Europe and Central America; attended global CEM conferences with the objective of taking and implementing new ideas to improve customer experience with telecom services.  Designed and launched the Customer Experience Committee monthly meetings, created for executives to discuss quality of experience issues, escalating and addressing main concerns to C-level.

What they like about Tim Brasil:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Management, Cross-Functional Team Leadership, Program Management, Project Management, Lean Six Sigma Green Belt, Process Improvements, Business Analysis, Analytical Skills

Skills

Lean Six Sigma Green Belt, Customer Experience, User Experience, Motivational Leadership, Program Management, PMBOK Methodology, Quality Assurance, Quality Control, Cross-Functional Team Leadership, Full Life Cycle Management, Stakeholder Communication, Process Improvements, Data Analysis & Management, MS Project, MS Project, Business Analysis, Customer Service, Project Management

These are some of the questions we asked our climbers about their experiences with Tim Brasil: