Tim Brasil Work Values

Daily Duties at Tim Brasil:

Customer Experience Management Program Team Size: 7 direct staff members, 1 Customer Experience Management program manager  Spearheaded CEM program implementation and execution, monitoring, and control on one of the sixteen strategic corporative programs of 2015; coordinated delivery of reports regarding program progress to multi-level audience, including executive stakeholders.  Collected, validated, and evaluated CEM reports using TIM’s Big Data infrastructure, and processes, including quick wins, incorporating cross-functionalities with IT/Big Data, marketing, network quality and engineering, customer services, Strategic Initiatives Office (SIO), and PMO teams.  Managed make-or-buy analysis and CEM tools acquisition processes (RFI/RFP/RFQ); evaluated partner tools in Europe and Central America; attended global CEM conferences with the objective of taking and implementing new ideas to improve customer experience with telecom services.  Designed and launched the Customer Experience Committee monthly meetings, created for executives to discuss quality of experience issues, escalating and addressing main concerns to C-level.

What they like about Tim Brasil:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Management, Cross-Functional Team Leadership, Program Management, Project Management, Lean Six Sigma Green Belt, Process Improvements, Business Analysis, Analytical Skills

Skills

Lean Six Sigma Green Belt, Customer Experience, User Experience, Motivational Leadership, Program Management, PMBOK Methodology, Quality Assurance, Quality Control, Cross-Functional Team Leadership, Full Life Cycle Management, Stakeholder Communication, Process Improvements, Data Analysis & Management, MS Project, MS Project, Business Analysis, Customer Service, Project Management

These are some of the questions we asked our climbers about their experiences with Tim Brasil: