Aetna Work Values

Daily Duties at Aetna:

Provided support for the Single Point of Contact (SPOC) Help Desk and Desktop Support areas through the generation of statistical reporting, which was utilized for call resolution, determine staffing requirements and driving process improvements. • Responsible for creation, data importing and execution of daily, weekly, monthly and year-end reporting for Call Center and Desktop Support metrics to maximize resources. • Participated in the redesigning of reports and the reporting process, which resulted in the automation of data retrieval, improved data integrity and runtime efficiencies. • Extensive Excel knowledge in creating reports, utilizing macros, filters, and calculations. • Knowledgeable in the execution of reports utilizing Crystal Reports 2010. • Developed step-by-step instructions for data retrieval and report execution for training purposes. • Effectively troubleshoot data quality issues, providing a timely resolution.

What they like about Aetna:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Customer Service, Reporting, Analyze Data, Attention to Detail, Data Review , Information Verification, Issue Resolution, MS Office Products, SQL, Crystal Reports, GEOTEL, Avaya

Skills

Customer Service, Quality, Reporting and Metrics, Help Desk , Business Analyst

These are some of the questions we asked our climbers about their experiences with Aetna: