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Connect America Work Values
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Daily Duties at Connect America:
Led a 60 seat call center that received 60,000 calls a month. Engage the department supervisors to drive agent productivity to ensure all department KPI's were met or exceeded. Reported directly to SVP of Operations.
What they like about Connect America:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Director, Call Center, Retention, Manager, Sales, Inside Sales, Onboarding, Account Management, Customer Relations, Operations, Bilingual, Salesforce, Five9, Acquistions, Integrations, Healthcare, Medical Devices
Skills
Bilingual, Microsoft Office, Salesforce CRM, Customer Service, Inside Sales, Account Management, Leadership, Call Center Management, Process Improvement, Marketing, Time Management, Interviewing, Standard Operating Procedures, Budgeting, Coaching, Mentoring, Employee Engagement, Telecommunications, Team Building, Cross Functional Leadership, Problem Solving, Critical Thinking, Data Analysis, New business integration
Information about Connect America
Company Rank: Not Available
Average length of employment : 1 year
Average salary of employees: $67,500
These are some of the questions we asked our climbers about their experiences with Connect America:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Connect America had these interests:
| Websites | |
|---|---|
| LinkedIn http://https://www.linkedin.com/in/anthony-torres-22337b69 |
My LinkedIn profile. |
