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Healthways Work Values
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Daily Duties at Healthways:
forecasting inbound and outbound needs Managing inbound lines daily Scheduling agents: this includes setting the max number of agents who can be off any one day and managing PTO requests so staffing needs are met each day. Member of the quality committee Created and was Editor of the monthly call center newsletter for 5 years Managed special programs when needed Managed 3 dialer platforms: Aspect, UCN, CosmoCom Ensuring outbound campaigns are running efficiently Assigning resources to
What they like about Healthways:
A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.
Tags
Start Ups / Turnarounds, Strategic Planning, Workforce Planning, Customer Service, Vendor Relations, Operations Management, Service Level Agreement, Metrics, Call Escalation, Processing Operations, Call Quality, Call Coaching, Call Monitoring, Workflow Mapping, Talent Acquisition, Abandonment Rate Control, Calls per Hour, Reporting, Inbound / Outbound, Telemarketing, Closing Ratio, Excel, Word
Skills
Excel, Word, Inbound Reports, Start Ups / Turnarounds , Strategic Planning , Workforce Planning , Customer Service, Vendor Relations , Operations Management , Service Level Agreement , Metrics, Call Escalation , Processing Operations , Call Quality , Call Coaching , Call Monitoring , Workflow Mapping , Talent Acquisition , Customer Service , Abandonment Rate Control , Calls per Hour , Reporting, Inbound / Outbound , Telemarketing, Closing Ratio
Information about Healthways
Company Rank: Not Available
Average length of employment : 10 years
Average salary of employees: $90,000
These are some of the questions we asked our climbers about their experiences with Healthways:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Healthways had these interests:
| Websites | |
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| FiveThirtyEight http://fivethirtyeight.com |
Shows the probability of certain events occurring |
