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Healthways Work Values
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Daily Duties at Healthways:
forecasting inbound and outbound needs Managing inbound lines daily Scheduling agents: this includes setting the max number of agents who can be off any one day and managing PTO requests so staffing needs are met each day. Member of the quality committee Created and was Editor of the monthly call center newsletter for 5 years Managed special programs when needed Managed 3 dialer platforms: Aspect, UCN, CosmoCom Ensuring outbound campaigns are running efficiently Assigning resources to
What they like about Healthways:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Tags
Start Ups / Turnarounds, Strategic Planning, Workforce Planning, Customer Service, Vendor Relations, Operations Management, Service Level Agreement, Metrics, Call Escalation, Processing Operations, Call Quality, Call Coaching, Call Monitoring, Workflow Mapping, Talent Acquisition, Abandonment Rate Control, Calls per Hour, Reporting, Inbound / Outbound, Telemarketing, Closing Ratio, Excel, Word
Skills
Excel, Word, Inbound Reports, Start Ups / Turnarounds , Strategic Planning , Workforce Planning , Customer Service, Vendor Relations , Operations Management , Service Level Agreement , Metrics, Call Escalation , Processing Operations , Call Quality , Call Coaching , Call Monitoring , Workflow Mapping , Talent Acquisition , Customer Service , Abandonment Rate Control , Calls per Hour , Reporting, Inbound / Outbound , Telemarketing, Closing Ratio
Information about Healthways
Company Rank: Not Available
Average length of employment : 10 years
Average salary of employees: $90,000
These are some of the questions we asked our climbers about their experiences with Healthways:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Healthways had these interests:
| Websites | |
|---|---|
| FiveThirtyEight http://fivethirtyeight.com |
Shows the probability of certain events occurring |
