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Vertafore, Inc Work Values
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Daily Duties at Vertafore, Inc:
• Main point of contact for questions, explanations, and resolution of customer account issues; managed escalated issues as needed for customers requiring immediate attention. • Performed advanced troubleshooting and root cause analysis to resolve customer billing disputes and questions, including licenses reductions or discrepancies, cancellations, and payment method changes. • Prepared appropriate credits and invoiced charges according to correct billing contract and account; performed internal account audits and research projects. • Led team in audit project regarding system and license usage vs. billing. • Provided superlative customer service and customer experience; maintained polished professionalism throughout all staff and client correspondence in addition to timely and knowledgeable service. • Reviewed and analyzed each account to resolve billing errors, including correct products, user counts and pricing rates
What they like about Vertafore, Inc:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Tags
Billing, Data Analysis, System Conversions, Project, Account Audit, Liaison, Oracle, Process Improvement, Salesforce.com, Analytical, PeopleSoft, Integration, Excel, Detail Oriented, Multi-tasking, Leadership
Information about Vertafore, Inc
Company Rank: Not Available
Average length of employment : 1 year
Average salary of employees: $67,500
These are some of the questions we asked our climbers about their experiences with Vertafore, Inc:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Vertafore, Inc had these interests:
| Books | |
|---|---|
Crucial Conversations Tools for Talking When Stakes Are High |
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt fee |
| Websites | |
| Jennifer Emmons - LinkedIn https://www.linkedin.com/in/jenniferemmonsmba |
LinkedIn profile. |
| MindbodyGreen http://www.mindbodygreen.com/ |
Healthly lifestyle website |
