Ibm Work Values

Daily Duties at Ibm:

• Primary role was to balance the workload, oversee workflow and ensure process continuum. • Recruit all necessary talent to resolve issue on a case by case basis. Escalate problems to mid and upper level management. • First point of contact for all reports from NOC and IGS Help Desk of web related issues in the Global Web Architecture and Application Hosting Environments. • Resolve web content promotion failures via web GUI or Unix (AIX)/Websphere. • Establish Problem Ownership and oversee resolution for IBM Global Services (IGS) Web Hosting Problem and Changes for a team of one hundred four IT Specialists. • Ensure accountability via consistent follow up and met Service License Agreement requirements. • Enforced Global Problem and Change Management Process certification each year for the group and to secure compliance with IGS procedure during the normal course of business. • Manage and oversee process flow, establish problem ownership upon receipt of critical situation reports and post outages to NOC website. • Provide Daily Status reports to gauge progress and provide baseline trending reports for upper Management. • Attend weekly Web and Tele Conference to provide status. Represent the Web Hosting team during the GWA and AHE Change meetings held three times each week and respond to questions. • Escalate when necessary for internal web support up the management chain. • Enforce LEAN Methodology while working with various teams to guaranty web resources are utilized efficiently.

What they like about Ibm:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Windows 7, Windows 8.1 , MS Server 2008, MS Server 2012, Windows 10, MS Office 2007, MS Office 365, MS Office 2013, Active Directory, Linux, VM Ware Workstation, MS Office 2010, Trainer\Instructor

Skills

Active Listener, Analytically Minded, Articulate Thoughts in a Clear and Concise Manner, Conflict Management, Coach and Professionally Develop Staff, Build and Maintain Hardware and Software Budgets, Evangelize IT Best Practices, Highly Organized, Manage Teams Workload, Operations Management, Quickly Learn New Technologies, Solve Problems Systematically and Effectively, Work Well Under High Stress and High Demand , Strong Sense of Ownership, Urgency, and Drive, Windows Experience, Previous Experience in a Customer Based Environment, Interact With a Wide Range of Customers and Technical Issues, Familiar with Support Ticket, Call Center, and Knowledgebase Systems, Extensive PC Experience, Confident Delivering Training Sessions, Basic Scripting and Programming Experience

These are some of the questions we asked our climbers about their experiences with Ibm: