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Fis Work Values
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Daily Duties at Fis:
• Responsible for the day to day operations of the Automated Teller Machine (ATM) Support team consisting of nine support desk staff. • Acted as the initial point of contact for client escalations and managed all incidents for 50,000 ATMs worldwide. • Implemented process improvement standards, which increased service level mean time to response times from five hours to two hours. • Developed and presented cost analysis overviews to senior management resulting in a cost savings of $100,000 annually. • Developed ATM and Network ‘Best Practice’ policies and procedures resulting in decreased support man hours by 80 hours monthly, which translated into two FTE of productivity gain.
What they like about Fis:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Skills
Adobe Captivate, AlertCenter, Attachmate Extra! Enterprise 7.0, Avaya SupportTrack, CA Service Desk, Connex, Control-M, Crystal Point Outside View, Crystal Reports, Gasper, HEAT Ticketing System, HTML, Informatica, Intuit TrackIt, Kronos, Microsoft Access, Microsoft Project, Microsoft Visio, Microsoft Visual Studio, Microstrategy, Netcool, PeopleSoft Oracle, Primavera Expedition, Prognosis, SharePoint, SSAS - SQL Server Analysis Services, SSIS - SQL Server Integration Services, SSRS - SQL Server Reporting Services, SQL (2005, 2008, 2013, 2014), Taske Phone Reporting Tool, Visual Basic, Weka 3.6, Microsoft Word, Microsoft PowerPoint, Microsoft Excel
Information about Fis
Company Rank: Not Available
Average length of employment : 1 year
Average salary of employees: $107,000
These are some of the questions we asked our climbers about their experiences with Fis:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Fis had these interests:
| Books | |
|---|---|
The Advantage |
Why Organizational Health Trumps Everything Else In Business |
| The Five Dysfunctions of a Team |
The Five Dysfunctions of a Team describes the many pitfalls that teams face as they seek to grow together. |
| Sun Tzu Was a Sissy |
Reviews the Sun Tzu Art of War principles and puts those principles in modern day terms. |
