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Compu Com/Ge Work Values
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Daily Duties at Compu Com/Ge:
• Responsible for the day to day responsibilities and development of the level three service desk of GE Healthcare supporting 2,000 applications. • Managed and developed 15 support service desk staff members, three incident managers, one problem manager, one monitoring technician, one configuration management database manager and four senior network technicians. • Responsible for customer billing invoices and management of a $2.5M budget. • Implemented standard operating procedures, which eliminated missed incidents by 99 percent. • Developed notification enhancements, which reduced Mean Time to Resolution by 30 minutes per incident. • Presented monitoring enhancements to senior management which would result in an additional 45 minute MTTR reduction. This enhancement is currently under development. • Implemented training and processes to enhance knowledge of all service desk employees, which improved quality by 10% and reduced complaints by 50%.
What they like about Compu Com/Ge:
A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.
Skills
Adobe Captivate, AlertCenter, Attachmate Extra! Enterprise 7.0, Avaya SupportTrack, CA Service Desk, Connex, Control-M, Crystal Point Outside View, Crystal Reports, Gasper, HEAT Ticketing System, HTML, Informatica, Intuit TrackIt, Kronos, Microsoft Access, Microsoft Project, Microsoft Visio, Microsoft Visual Studio, Microstrategy, Netcool, PeopleSoft Oracle, Primavera Expedition, Prognosis, SharePoint, SSAS - SQL Server Analysis Services, SSIS - SQL Server Integration Services, SSRS - SQL Server Reporting Services, SQL (2005, 2008, 2013, 2014), Taske Phone Reporting Tool, Visual Basic, Weka 3.6, Microsoft Word, Microsoft PowerPoint, Microsoft Excel
Information about Compu Com/Ge
Company Rank: Not Available
Average length of employment : 1 year
Average salary of employees: $107,000
These are some of the questions we asked our climbers about their experiences with Compu Com/Ge:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Compu Com/Ge had these interests:
| Books | |
|---|---|
The Advantage |
Why Organizational Health Trumps Everything Else In Business |
| The Five Dysfunctions of a Team |
The Five Dysfunctions of a Team describes the many pitfalls that teams face as they seek to grow together. |
| Sun Tzu Was a Sissy |
Reviews the Sun Tzu Art of War principles and puts those principles in modern day terms. |
