Roundy's Supermarkets Work Values

Daily Duties at Roundy's Supermarkets:

• Responsible for the day to day responsibilities and development of the operations center team consisting of seven support service desk staff. • Facilitated resolution of all production impacting incidents while communicating change impact to the environment. • Administered the Configuration Management Database (CMDB). • Successfully implemented ticket quality standards used to correlate and reduce incidents. • Developed operational responsibilities protocol to include server and service restarts as well as application validation, which reduced ticket escalations. • Implemented monthly key performance indicators (KPI) for senior management used to identify IT quality and performance. • Developed individual and department quality metrics used to identify trends and workload. • Identified and presented capital projects for the 2014 and 2015 budgets. • Implemented department skill assessment and standard operating procedures, which reduced complaints by 35 percent. • Successfully merged troubleshooting documentation into automated ticket generation process, which reduced initial incident troubleshooting by five minutes per ticket and decreased incorrect troubleshooting by 90%. • Negotiated a 21% reduction in new disaster recovery storage contract costs and a 47% reduction in new generator and UPS maintenance costs.

What they like about Roundy's Supermarkets:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

IT Operations, SQL, Analysis, Business Intelligence, Reporting, Managing, Empowerment

Skills

Adobe Captivate, AlertCenter, Attachmate Extra! Enterprise 7.0, Avaya SupportTrack, CA Service Desk, Connex, Control-M, Crystal Point Outside View, Crystal Reports, Gasper, HEAT Ticketing System, HTML, Informatica, Intuit TrackIt, Kronos, Microsoft Access, Microsoft Project, Microsoft Visio, Microsoft Visual Studio, Microstrategy, Netcool, PeopleSoft Oracle, Primavera Expedition, Prognosis, SharePoint, SSAS - SQL Server Analysis Services, SSIS - SQL Server Integration Services, SSRS - SQL Server Reporting Services, SQL (2005, 2008, 2013, 2014), Taske Phone Reporting Tool, Visual Basic, Weka 3.6, Microsoft Word, Microsoft PowerPoint, Microsoft Excel

These are some of the questions we asked our climbers about their experiences with Roundy's Supermarkets: