At&T Work Values

Daily Duties at At&T:

Managed the U-verse CRM and Web Self Service application portfolio in an excess of $200M. Planned work prioritization, scheduling and resource allocations based on skill sets to ensure that client needs are met and projects are completed on time and within budget variance of +/- 20% for multi-million dollar projects. Developed and implemented project management processes for minor release projects in order to manage, prioritize, and coordinate cross functional teams for maintenance of monthly and quarterly releases for Online Self Service and CRM applications. This saved the organizations $20K monthly in rework and labor. Interviewed and selected project managers using the list of approved vendors. Managed vendor, subcontract, service level agreements, and offshore resources invoicing. Developed team members in terms of both project management and managerial expertise by providing coaching and mentoring on-the-job training by encouraging the team members to attend informational sessions (PMI, Leadership, and online webinars and conferences). Facilitated decision making by identifying, tracking, monitoring, and coordinating the escalation and resolution of issues and change requests to the CCB as related to the U-verse releases to ensure minimal service disruptions by attending regular status calls to resolve jeopardies and issues. Facilitated business requirement sessions to communicate to the Release Managers, Requirements Leads, Project Managers, Developers and Leads, Quality Managers, and Sr. Directors scope changes, change requests, and Project Management resource assignments to ensure all sessions were adequately represented. Conducted weekly audits on project deliverables for projects within the portfolio to ensure SOX and AT&T compliance for U-verse projects. On-site and virtual Leader of weekend deployments for major, minor (rapid deployment), and maintenance releases to ensure successful implementations by escalating issues and delegating tasks for the Triage and War Room teams. Executed back out plans as necessary.

What they like about At&T:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

PMO, Agile, SDLC, IT, Portfolio, Virtual, Remote, MS Project, Program Manager, Health Plan

Skills

HEDIS standards

These are some of the questions we asked our climbers about their experiences with At&T: