Avaya Inc. Work Values

Daily Duties at Avaya Inc.:

• Provide remote troubleshooting, repair and maintenance of existing Avaya/Nortel UC equipment. • Support the AOS Tier 2 NOC organization with major and critical system issues. • Liaise with NOC management, Sales Engineers, Service Delivery Mgrs, Advanced Diagnostics Engineers, and other internal teams to aid in resolving customer escalations and product issues. • Provide vendor management for all Managed Services clientele. • Periodically perform after hours maintenance windows where necessary to resolve system issues for all MS accounts. • Perform system root cause analysis and service failure investigation reports - (RCA/SFI). • Assist in cross-peer training in internal NOC organizations. • Rely on experience and judgment to plan and accomplish everyday tasks and goals.

What they like about Avaya Inc.:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Dallas, Teleworker, Nortel CS1K, routing, Avaya CM, collaboration, troubleshoot, VoIP, Unified communications, Telephony, provisioning, NARS/BARS, Maintenance, Patching, VDN/Vectors, Mobility, administration, Voice Support Engineer, Customer Support Engineer, Voice Network Support

Skills

Avaya CM, Nortel CS1K Systems, Avaya VDN/Vectoring, VoIP Telephony, SIP/T-1/E-1 Trunking/Routing, Ethernet/Switching, LAN/WAN, SMGR/SM, Unix/Linux/Windows operating systems, Meridian Mail Administration/Maintenance, Avaya Aura Messaging Administration, Avaya One-X, Microsoft Excel, MS PowerPoint, MS Visio, and word processing, ASBCE, IP Subnetting, QoS and IPV4/IPV6 model, Multi-tasker, Meridian-1 Small/Large Enterprise Systems, Skype for Business/Lync/MSOC, vxWorks based CSS - CP-PM/CPP-IV, Linux based CPMG-CS/CPDC-CS/SS/MG, EM/UCM

These are some of the questions we asked our climbers about their experiences with Avaya Inc.: