Hewlett Packard Enterprise Work Values

Daily Duties at Hewlett Packard Enterprise:

ITO Service Delivery – Americas • Provide remote support for troubleshooting, repair and maintenance of existing Avaya UC equipment, in conjunction with customer reported issues ranging from PSTN (local/LD/Int'l dialing) issues to network-related LAN/WAN carrier issues. • Focal account engineer for two of Avaya/HPE's largest manage services accounts on Avaya systems. • Daily admin tasks included working on several Avaya Aura products ranging primarily from Communication Manager (CM), ESS/LS, MG, SMGR/SM,ESS/LS, AAM, 1XCES/1XC/1XM, etc. • Liaise directly with end users, customer's Telecom\IT departments, Avaya's internal Technical Managers, and CPE development teams to resolve issues directly impacting VoIP-related equipment\systems. • Provided vendor management for all Managed Services clientele. • Collaborated with peers in strengthening knowledge-base of Aura products and implementation. • Incident management, and Problem management to keep within customer SLAs • Perform system root cause analysis and service failure investigation reports on major/critical outages. • Provide courteous professional customer relations for all company clientele.

What they like about Hewlett Packard Enterprise:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Dallas, Teleworker, Nortel CS1K, routing, Avaya CM, collaboration, troubleshoot, VoIP, Unified communications, Telephony, provisioning, NARS/BARS, Maintenance, Patching, VDN/Vectors, Mobility, administration, Voice Support Engineer, Customer Support Engineer, Voice Network Support

Skills

Avaya CM, Nortel CS1K Systems, Avaya VDN/Vectoring, VoIP Telephony, SIP/T-1/E-1 Trunking/Routing, Ethernet/Switching, LAN/WAN, SMGR/SM, Unix/Linux/Windows operating systems, Meridian Mail Administration/Maintenance, Avaya Aura Messaging Administration, Avaya One-X, Microsoft Excel, MS PowerPoint, MS Visio, and word processing, ASBCE, IP Subnetting, QoS and IPV4/IPV6 model, Multi-tasker, Meridian-1 Small/Large Enterprise Systems, Skype for Business/Lync/MSOC, vxWorks based CSS - CP-PM/CPP-IV, Linux based CPMG-CS/CPDC-CS/SS/MG, EM/UCM

These are some of the questions we asked our climbers about their experiences with Hewlett Packard Enterprise: