Hewlett Packard Enterprise Work Values

Daily Duties at Hewlett Packard Enterprise:

ITO Service Delivery – Americas • Provide remote support for troubleshooting, repair and maintenance of existing Avaya UC equipment, in conjunction with customer reported issues ranging from PSTN (local/LD/Int'l dialing) issues to network-related LAN/WAN carrier issues. • Focal account engineer for two of Avaya/HPE's largest manage services accounts on Avaya systems. • Daily admin tasks included working on several Avaya Aura products ranging primarily from Communication Manager (CM), ESS/LS, MG, SMGR/SM,ESS/LS, AAM, 1XCES/1XC/1XM, etc. • Liaise directly with end users, customer's Telecom\IT departments, Avaya's internal Technical Managers, and CPE development teams to resolve issues directly impacting VoIP-related equipment\systems. • Provided vendor management for all Managed Services clientele. • Collaborated with peers in strengthening knowledge-base of Aura products and implementation. • Incident management, and Problem management to keep within customer SLAs • Perform system root cause analysis and service failure investigation reports on major/critical outages. • Provide courteous professional customer relations for all company clientele.

What they like about Hewlett Packard Enterprise:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Dallas, Teleworker, Nortel CS1K, routing, Avaya CM, collaboration, troubleshoot, VoIP, Unified communications, Telephony, provisioning, NARS/BARS, Maintenance, Patching, VDN/Vectors, Mobility, administration, Voice Support Engineer, Customer Support Engineer, Voice Network Support

Skills

Avaya CM, Nortel CS1K Systems, Avaya VDN/Vectoring, VoIP Telephony, SIP/T-1/E-1 Trunking/Routing, Ethernet/Switching, LAN/WAN, SMGR/SM, Unix/Linux/Windows operating systems, Meridian Mail Administration/Maintenance, Avaya Aura Messaging Administration, Avaya One-X, Microsoft Excel, MS PowerPoint, MS Visio, and word processing, ASBCE, IP Subnetting, QoS and IPV4/IPV6 model, Multi-tasker, Meridian-1 Small/Large Enterprise Systems, Skype for Business/Lync/MSOC, vxWorks based CSS - CP-PM/CPP-IV, Linux based CPMG-CS/CPDC-CS/SS/MG, EM/UCM

These are some of the questions we asked our climbers about their experiences with Hewlett Packard Enterprise: