Hewlett Packard Enterprise Work Values

Daily Duties at Hewlett Packard Enterprise:

ITO Service Delivery – Americas • Provide remote support for troubleshooting, repair and maintenance of existing Avaya UC equipment, in conjunction with customer reported issues ranging from PSTN (local/LD/Int'l dialing) issues to network-related LAN/WAN carrier issues. • Focal account engineer for two of Avaya/HPE's largest manage services accounts on Avaya systems. • Daily admin tasks included working on several Avaya Aura products ranging primarily from Communication Manager (CM), ESS/LS, MG, SMGR/SM,ESS/LS, AAM, 1XCES/1XC/1XM, etc. • Liaise directly with end users, customer's Telecom\IT departments, Avaya's internal Technical Managers, and CPE development teams to resolve issues directly impacting VoIP-related equipment\systems. • Provided vendor management for all Managed Services clientele. • Collaborated with peers in strengthening knowledge-base of Aura products and implementation. • Incident management, and Problem management to keep within customer SLAs • Perform system root cause analysis and service failure investigation reports on major/critical outages. • Provide courteous professional customer relations for all company clientele.

What they like about Hewlett Packard Enterprise:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Dallas, Teleworker, Nortel CS1K, routing, Avaya CM, collaboration, troubleshoot, VoIP, Unified communications, Telephony, provisioning, NARS/BARS, Maintenance, Patching, VDN/Vectors, Mobility, administration, Voice Support Engineer, Customer Support Engineer, Voice Network Support

Skills

Avaya CM, Nortel CS1K Systems, Avaya VDN/Vectoring, VoIP Telephony, SIP/T-1/E-1 Trunking/Routing, Ethernet/Switching, LAN/WAN, SMGR/SM, Unix/Linux/Windows operating systems, Meridian Mail Administration/Maintenance, Avaya Aura Messaging Administration, Avaya One-X, Microsoft Excel, MS PowerPoint, MS Visio, and word processing, ASBCE, IP Subnetting, QoS and IPV4/IPV6 model, Multi-tasker, Meridian-1 Small/Large Enterprise Systems, Skype for Business/Lync/MSOC, vxWorks based CSS - CP-PM/CPP-IV, Linux based CPMG-CS/CPDC-CS/SS/MG, EM/UCM

These are some of the questions we asked our climbers about their experiences with Hewlett Packard Enterprise: