Citibank Work Values

Daily Duties at Citibank:

• Developed a strategic solution within the CRM system that improved the budget and forecasting process for Client Sales Managers (CSM) resulting in process efficiencies and reduced FTE. • Created a metrics dashboard in CRM that monitored team progress, performed gap analysis and identified stale data which provided management with accurate metrics to assign deals optimally and increase revenue. • Spearheaded an initiative to develop an Account Planning tool within CRM. Results included a centralized repository for all client information and enhanced functionalities for users to create automated briefing memos. • Managed and maintained team expense control, compliance and Sales Incentive Plan (SIP) reviews and approvals. • Streamlined the North America Product Sales metrics reporting process resulting in the reduction of 1 FTE. • Spearheaded initiative integrating the CRM and implementation systems resulting in a reduction of variances between sales and implementation. • Drove performance by analyzing the sales pipeline to identify areas of deficiency and trends. • Implemented Alternative Work Strategy (AWS) initiative within the GTS New York and Chicago locations. Results included a 50% reduction in floor space and annual real estate saves of $400M. GTS Sales Incentive Plan – Business Program Manager – Vice President • Business Management role expanded in 2009 to include simultaneous management of the GTS Sales Incentive Plan (SIP). Led development, socialization, execution and resolution for the business side of the SIP, growing from one country with 60 participants to 35 countries with 350+ participants. • Managed the resolution of all plan issues including legal, tax, finance, employee grievance and others. Reviewed deals for documentation and resolved related issues around compliance with government regulations. Created materials to provide transparency around payouts. Led SIP Operating Committees and Senior Steering Committees.

What they like about Citibank:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Transformation, program management, project management, Operations, Process improvements, Compliance, Business Manager, Management, Procedures, Chief of Staff, Efficiencies, Policy

Skills

Program Management, Project Management, Transformation, Business Management, Sharepoint, Compensation Plans, Procedures, Reporting, Analytics, Policy, Team Leadership, Automation, Compliance, Risk

These are some of the questions we asked our climbers about their experiences with Citibank: