Nasdaq Work Values

Daily Duties at Nasdaq:

• Managed a team of Service Account Mangers, as well as team managers, with the responsibility of overseeing the entire service relationship of a dedicated client portfolio. The team serves as the primary service contact for incoming client requests of assigned Corporate Solutions products (Investor Relations/Public Relations Website, Desktop Services, Multimedia Solutions). • Responsible for service oversight of the entire Northeast region with client revenues exceeding $49 million. • Conducted weekly at-risk calls with senior management, reviewing the health of client relationships; developed action plans to mitigate cancellations. Efforts directly led to client retention rate improving to over 93% in 2014. • Assessed team performance and grew talent, including mentoring on areas of improvement and managing performance issues. Tracked productivity and load balanced accounts throughout the team. • Collaborated with key stakeholders across other internal segments and teams to identify process refinements, workflow enhancements and proactive account engagement opportunities. • Assisted in identifying additional revenue opportunities and worked collaboratively with the Sales organization, generating over $1 million in service leads closed in 2014, a 65% increase from 2013.

What they like about Nasdaq:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Service Director, Investor Relations, Account Management, Salesforce, Framingham, Customer Success, HTML, Relationship Management, Project Management, Client Service, Website development, Public Relations, CSS, Management

Skills

Salesforce.com, MS Office, JIRA, Confluence, HTML, Account Management, Client Retention, Relationship Management, Management, Financial Services, E-commerce, Investor Relations, Public Relations, Loyalty Marketing, Website Development, CSS, Javascript, API Development

These are some of the questions we asked our climbers about their experiences with Nasdaq: