Nasdaq Work Values

Daily Duties at Nasdaq:

• Managed a team of Service Account Mangers, as well as team managers, with the responsibility of overseeing the entire service relationship of a dedicated client portfolio. The team serves as the primary service contact for incoming client requests of assigned Corporate Solutions products (Investor Relations/Public Relations Website, Desktop Services, Multimedia Solutions). • Responsible for service oversight of the entire Northeast region with client revenues exceeding $49 million. • Conducted weekly at-risk calls with senior management, reviewing the health of client relationships; developed action plans to mitigate cancellations. Efforts directly led to client retention rate improving to over 93% in 2014. • Assessed team performance and grew talent, including mentoring on areas of improvement and managing performance issues. Tracked productivity and load balanced accounts throughout the team. • Collaborated with key stakeholders across other internal segments and teams to identify process refinements, workflow enhancements and proactive account engagement opportunities. • Assisted in identifying additional revenue opportunities and worked collaboratively with the Sales organization, generating over $1 million in service leads closed in 2014, a 65% increase from 2013.

What they like about Nasdaq:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Service Director, Investor Relations, Account Management, Salesforce, Framingham, Customer Success, HTML, Relationship Management, Project Management, Client Service, Website development, Public Relations, CSS, Management

Skills

Salesforce.com, MS Office, JIRA, Confluence, HTML, Account Management, Client Retention, Relationship Management, Management, Financial Services, E-commerce, Investor Relations, Public Relations, Loyalty Marketing, Website Development, CSS, Javascript, API Development

These are some of the questions we asked our climbers about their experiences with Nasdaq: