Cartera Commerce Work Values

Daily Duties at Cartera Commerce:

• Responsible for day-to-day client management and oversight of key partner loyalty programs with a concentration on maintaining client satisfaction, driving adoption of new product features, achieving forecasted revenue targets and supporting associated marketing efforts. • Manage online loyalty program performance for key accounts (JP Morgan Chase & Delta Airlines) with Net Sales exceeding $300 million in 2014, representing 40% of all Cartera annual revenue. • Serve as the intermediary between the client and various internal departments such as sales, product, technology, project management, merchant services and finance teams. • Generate and review Key Performance Indicators and operational reports, highlighting program performance. • Lead and direct regular client calls/meetings to discuss top-line program performance relative to forecasted goals, prioritized operational activities and marketing campaigns. • Conduct quarterly, on-site business reviews with program executives reviewing performance metrics, reporting analytics, new product opportunities and marketing coordination and execution. • Directly manage a Senior Manager, providing support, direction and guidance through regularly scheduled meetings, performance reviews and quarterly goal management. • Review program contracts and lead client negotiation process, collaborating with various internal stakeholders and teams. Successfully negotiated new three-year client agreement, creating a 10% increase in annual Cartera revenue.

What they like about Cartera Commerce:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Service Director, Investor Relations, Account Management, Salesforce, Framingham, Customer Success, HTML, Relationship Management, Project Management, Client Service, Website development, Public Relations, CSS, Management

Skills

Salesforce.com, MS Office, JIRA, Confluence, HTML, Account Management, Client Retention, Relationship Management, Management, Financial Services, E-commerce, Investor Relations, Public Relations, Loyalty Marketing, Website Development, CSS, Javascript, API Development

These are some of the questions we asked our climbers about their experiences with Cartera Commerce: