Optum Work Values

Daily Duties at Optum:

• Process Payroll weekly for over 1300 employees • Experience in Kronos time and attendance system • Ensure payroll is done timely and accurately • Enter or change employees’ files with current tax, banking, and deductions into payroll system • Send daily missed punch reports to Operation Managers and Supervisors • Assist Supervisors and Managers in time record approvals and adjustments • Ensure employees direct deposits are entered into system weekly • Update Federal and State allowances for employees weekly • Communicate with employees and answer questions as they arise • Ensure accuracy of employee benefits data, including service from third party vendors. • Develop and prepare communications to employees about benefit programs, procedures, claims and any other government mandated disclosures • Assist with Open Enrollment of all benefits annually, which includes processing all changes into payroll system • Conduct New Hire Orientation for all new hires • Administer employee benefits programs • Keep track of vacation and PTO hours through JIRA • Process unemployment claims daily through Equifax • Witness to State unemployment hearings with adjudicator and first hand witness • Process hiring and termination related paperwork • Issue and record adjustments to pay related to previous errors or retroactive increases • Process paperwork for new employees and enter employee information into the payroll system • Verify attendance, hours worked, and pay adjustments, and post information onto designated records. • Compute wages and deductions, and enter data into computers • Update name changes and address changes • Complete employment verifications • Accurately monitored calls for the CVS Caremark Account • Facilitated weekly calibrations and weekly/monthly reporting using excel and PowerPoint • Monitor daily call performance of floor agents in call center environment • Support, consult and advise the call center management team and associates to meet service level objectives • Analyze trends and provide input on improving call center quality in regards to performance • Utilize and produce reports using Microsoft Office and Excel Team Leader 09/2012-12/2012 • Motivated, coached and developed skills in employees • In search of process improvement, helped drive operational efficiencies through product training and process training • Responsible for leading training programs aimed at developing talented new recruits and existing employees into excellent representatives who can consistently meet and exceed goals • Provided daily leadership to increase productivity • Account Manager for various prescription benefit plans • Received inbound calls from members regarding mail order prescriptions • Educated members on prescription plans/assisted members with claims and plan designs • Provided objective information pertaining to coverage and annual notice of change • Ensure proactive customer service with the highest degree of courtesy and telephone etiquette • Perform other duties and tasks as assigned

What they like about Optum:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Human Resources, Kronos, PeopleSoft, Administration, FMLA, LOA, ADA

Skills

Microsoft Office, Kronos, Typing, Unemployment Claims, Payroll, Employment Engagement, Benefits, FMLA, Human Resources Skills

These are some of the questions we asked our climbers about their experiences with Optum: