Teletech Holdings Work Values

Daily Duties at Teletech Holdings:

Manage a team of 25 call center representatives servicing T-Mobile inbound technical assistance line of business. Responsible for performance management, meeting service levels, and quality requirements.

What they like about Teletech Holdings:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Verint 360, Avaya, Database Management, WFM, Workforce Management, Vendor Management, PHP, LMS, Private Equity, Plastic Extrusion, Metal Recycling, Health Care, Compliance, Distribution Centers, Supply Chain, Contact Center, Brazil, South America, Portuguese, Training, Six Sigma, Operational Excellence, Metrics Development, Supplier Management, Analytical Skills

Skills

Worforce Management, Forecasting and Staffing, Change Management, Portuguese, Spanish, Vendor Management, Establishing Key Performance Indicators, Identifying Opportunities for Improvement, Staff Management, Performance Evaluation, Strategic Planning and Cost Control, Coaching and Development, Training, Quality Control, Six Sigma, Call Center

These are some of the questions we asked our climbers about their experiences with Teletech Holdings: