Envision Rx Options Work Values

Daily Duties at Envision Rx Options:

Lead in-house team of WFM analysts including 1 supervisor and a team of 15 quality coordinators. Manage relationship with external outsourcer WFM and quality teams to ensure appropriate staffing of 500+ seats inbound health care customer support desk. Advise Director and VP of customer service on needed improvements to meet aggressive growth in membership while meeting regulatory demands of Medicare and Medicaid lines of businesses. Directly responsible for ensure service level agreements were met. Coordinate with IT director and ensure infrastructure kept pace with the call center needs.

What they like about Envision Rx Options:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Verint 360, Avaya, Database Management, WFM, Workforce Management, Vendor Management, PHP, LMS, Private Equity, Plastic Extrusion, Metal Recycling, Health Care, Compliance, Distribution Centers, Supply Chain, Contact Center, Brazil, South America, Portuguese, Training, Six Sigma, Operational Excellence, Metrics Development, Supplier Management, Analytical Skills

Skills

Worforce Management, Forecasting and Staffing, Change Management, Portuguese, Spanish, Vendor Management, Establishing Key Performance Indicators, Identifying Opportunities for Improvement, Staff Management, Performance Evaluation, Strategic Planning and Cost Control, Coaching and Development, Training, Quality Control, Six Sigma, Call Center

These are some of the questions we asked our climbers about their experiences with Envision Rx Options: