Services Business Transformation Work Values

Daily Duties at Services Business Transformation:

, the expectation was to continuously improve the way Cisco Services contucts its business, to reduce cost and increase revenue. In more detail, each project/initiative would involve most or all of the following steps: 1. Identify / Get informed of symptoms: - Interview the people who are experiencing the symptoms to understand the impact. - Interview the management to understand the expectations and goal. 2. Define the problem(s) - Gather information about the problems from all the impacted individuals and organizations: gaps, pain points, inefficiencies, areas of improvement. - Perform as-is process analysis, identify and drill into the areas related to the problems in hand. If data exists, obtain relevant data and analyze. - Organize the findings, present to stakeholders, garner input and feedback. - Finalize and communicate the problem(s) and impact analysis results. Agree on metrics. 3. Develop the best solution - Identify all parties involved or impacted, form a network of authorized representatives. - Analyze inputs from different sources, analyze relevant data, identify the constraints that have to be adhered to. - Develop feasible solution options accompanied by an investment-benefit analysis; Propose a recommendation. - Present options and recommendation, facilitate discussions toward a decision on how to proceed. 4. Deliver - Document the requirements on how to deliver the solution: Business process and policy changes, system changes to support the business process, organizational adoption and support requirements. - Categorize the requirements and create a roadmap such that the first steps in the initiative address the heart of the problem in hand, and the rest is prioritized according to their impact and inter-dependencies. - Work with IT to make sure the requirements, dependencies, and priorities are thoroughly understood. Collaborate with IT through the life cycle of delivery. - Work with business and operations teams on managing change to realize benefits: Change management, communications, and training.

What they like about Services Business Transformation:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

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These are some of the questions we asked our climbers about their experiences with Services Business Transformation: