Symphony Performance Health Work Values

Daily Duties at Symphony Performance Health:

Responsible for project management for all SPH products from conception, prototype, and development. Working closely with sales and support to ensure a smooth product implementation for SPH clients. Directly manage the development team consisting of Project Managers, Solution Architects, DBAs, BA/Stylists, QA Engineers, Network Engineers and a Technical Writer and indirectly manage development of legacy products in the Atlanta office. • Serve as the lead project manager for all SPH products which include: HCAHPS, CG CAHPS, RMA (Referral Management) COM (Clinical Outcome Monitoring), MDI (MD Insights) to name a few. • Perform in the capacity of the Company’s internal facing Subject Matter Expert (SME) in ongoing and future commercial opportunities in patient, physician, and employee experience and sentiment analytics in the public and private sectors, as measured by defining and managing Perform Suite’s Solution Focus Areas (SFAs) • Performs in the capacity of the Company’s internal facing Subject Matter Expert (SME) in: - All Federal, State, and Local Government current, emerging, and future requirements for measuring, analyzing, and reporting on patient and employee experience including, but not limited to Consumer Assessment of Health Providers & Systems (e.g. H-CAHPS, CG-CAHPS, PCMH-CAHPS, ACO-CAHPS) - Private sector current, emerging, and future requirements for measuring, analyzing, and reporting on patient, physician, and employee satisfaction including, but not limited to payers, healthcare provider organizations, advocacy groups, and industry rating providers - Strategy and action to continuously improve quality of service to, relationship management with, and loyalty of patients, physicians, and employees including, but not limited to service recovery, net promoter, and communication

What they like about Symphony Performance Health:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Operations, Patient Access, Revenue Cycle, Project Management, Patient Experience, Quality

Skills

Operations, BudgeForecasting and meeting Financial Targets, Strategic Operational Planning, Project Management, Team Building and Mentoring, Revenue Cycle Management , Insurance verification and claims denials, Third Party Applications, Matrix reporting structure, Microsoft applications, Presentations, Microsoft Project, TFS, Professional Writing

These are some of the questions we asked our climbers about their experiences with Symphony Performance Health: