Well Star Health Systems Work Values

Daily Duties at Well Star Health Systems:

Responsible for overseeing the delivery of patient access services that facilitates patient centered, easy, seamless interaction with the WellStar Health System, on a consistent basis throughout the Health System; while ensuring that all appropriate and necessary financial information is obtained in a timely and accurate manner, to minimize any avoidable negative financial outcomes that untimely, inaccurate information can lead to. Provide a consistent patient access experience across the health system through operational leadership to all areas of patient access including: • Five direct hospital management reports and 500 indirect staff levels • Direct management of health system patient access training team • Dotted line management reports to 13 Directors of Physician Operations with indirect staff for over 123 physician practices. • Dotted line to all non-patient access service locations including imaging. • Provide system wide leadership in the conversion of multiple software solutions to Epic for registration, billing, and EMR. • Liaison for all PAS third party applications including contracting • Maintain responsibility for system wide policies for PAS. Serve on the Operational Policy Committee • Monitor and provide accountability for Key Metric Indicators for PAS Lead the Access team through implementation of Epic throughout the health system including physician practices and hospitals over an 11 month timeframe from NextGen and McKesson products. As a member of the executive team provided timelines and monthly, weekly, and daily updates to leadership regarding the “go/no go” status from a Patient Access/Revenue Cycle perspective. Worked with various third party applications to ensure vendor to vendor communication and implementation mapping was in place for each level of integration. Maintain one centralized budget for administrative and training team. Oversee and provide clear operational policies, protocols, and accountability programs for all patient access service staff. Provide key participation in an executive leadership team implementing the replacement of all billing and patient access systems within the Health System, including its hospitals and medical group. I work with the implementation and build team to ensure coordination of third party applications are working efficiently, work queues are mapped correctly, accountability is assigned and monitored, dashboards are developed to assist with managing all areas of Access from a patient and revenue cycle perspective. I attended Epic training in Verona, WI for ADT Readiness Leader.

What they like about Well Star Health Systems:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Operations, Patient Access, Revenue Cycle, Project Management, Patient Experience, Quality

Skills

Operations, BudgeForecasting and meeting Financial Targets, Strategic Operational Planning, Project Management, Team Building and Mentoring, Revenue Cycle Management , Insurance verification and claims denials, Third Party Applications, Matrix reporting structure, Microsoft applications, Presentations, Microsoft Project, TFS, Professional Writing

These are some of the questions we asked our climbers about their experiences with Well Star Health Systems: