Ibm Global Technology Services Work Values

Daily Duties at Ibm Global Technology Services:

Managed staff of 210+ Client Service Representatives (CSRs) for the Morgan Stanley Wealth Management account with 400,000+ clients worldwide. Managed a cross-functional team of 33 Technical Engineers and oversaw all business operations for the MillerCoors account. Hired, trained and evaluated new employees. Monitored service level agreements, process and procedures, quality assurance and performed long-range planning.

What they like about Ibm Global Technology Services:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Service Delivery, Quality Assurance, Management, Operations Leader, Reporting, Business Analyst, Metrics, Strategic

Skills

Responsible for the Global overall quality initiatives for the Service Desk, Account transition leader, Create Process and Procedure for continual improvement, Global quality initiatives for the Service Desk, Analyze Quality Trends for Continual Improvement, Create Action Plans for Quality Improvement, Influencing departmental strategy and providing leadership for the daily onsite operations, Provide leadership for onsite personnel, handling customer escalations, working with Workforce Management and Vendor Suppliers to ensure adequate staffing, training, maintaining the quality of all customer communications, maintaining productivity standard, Manage staffing levels and quality of service to meet business objectives and customer requirements., Identify needs, as well as developing, implementing, and monitoring improvements and procedures required for efficient and professional operation., Assure the existence of required reports and metrics to successfully run the operation and work closely with Buisness Analysts to ensure that the delivery remains in compliance with Business Control guidelines., Service Level Agreement, Quality Assurance, Vendor Relations, Mobility Service Delivery & Strategy, Project Management Processes in Organizations, Project Planning, Execution and Closure, Sales & Business Manager, Risk & Quality Management Project Management, Managing Technical Human Resources, Applied Managerial Finance, Information Technology Management, Achieve excellence in utilizing innovative skills , Strong customer service skills, leadership, dependable, dedicated, and ambitious , Network (TCP/IP, Wireless, LAN/WAN, Firewall, Server / Workstation Installations / Migrations , Windows XP / Windows 7 / Windows Vista, ISM / Maximo / Remedy / ServiceNow, Storage including Private Cloud, Terminal Server / RDP / Citrix, VPN, SCCM 2007, Lotus Notes, VMWare / VDI, Microsoft Office / MS Exchange Server

These are some of the questions we asked our climbers about their experiences with Ibm Global Technology Services: