Avaya Inc. Work Values

Daily Duties at Avaya Inc.:

Resource Allocation Manager (2007-2008) Managed all aspects of scheduling, including verifying vacation schedules, preparing time reports, and providing training to managers on how to use scheduling and reporting tools; ensures all staff was taken out of the system when needed and maintain accurate staffing levels; documented all work for manager to roll up into group totals; documented work practices for training and evaluation purposes. Information Support Manager and Team Coordinator (2001-2007) Collaborated with other managers in the group to create the new template for a Learning Development Plan that would include all deliverables of documentation and training along with a detailed schedule; managed documentation of 12 major projects and several other smaller releases including establishing schedules, estimating and monitoring budgets, selecting and managing writing vendors, document design, and managing up to 10 team members; Training new associates; writing standard operating procedures, desk procedures, and guidance procedures; checking all incoming procedures for proper formatting and wording to adhere to the quality guidelines within the company; checking Engineering Change Orders (ECOs) for proper required documentation, all required supporting material, and all components released prior to materials being released and sold to the public; point person for instrument ECR/O process training for majority of the business segment; point person for PQ testing to aid in verification and validation of SAP system improvements/changes used by the Document Services group; write project plans and schedules for all new projects released and implemented by the group; point person for weekly help sessions for new associates on how to properly create ECOs and how to submit them through to completion; recruited, wrote and gave performance assessments while bringing teams together for new projects and partnering with other coaches to give assistance where needed; designed and developed 6,750 pages per release of innovative customer and services documentation for several major telecommunication product releases; collaborated to institute a content management system used by the entire documentation department to standardize terminology. Localization Project Manager (1999-2001) Managed in-country localization multi-language vendors to localize technical documentation for multiple projects into 8 to 12 languages by creating project schedules and ensuring that translations come in on-time and on budget; interviewed potential vendors and coordinated kick-off meetings to answer questions on the English documentation; negotiated contracts with localization vendors; developed close relationships with a second translation group within Avaya to combine glossaries and standardize terminology for the company; edited final translations to verify that page breaks and other formatting information remained consistent in the translations. Documentation Editor and Printing Coordinator (1996-1999) Reviewed documentation page by page to ensure all page breaks occurred properly and text was formatted to standard; prepared final files to send to printers and approved bluelines of documentation so final documentation would match original files; prepared RFQs to find vendors who could complete printing on-time and within budget.

What they like about Avaya Inc.:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Microsoft Office, SAP, Localization, Medical Device Documentation, Standard Operating Procedure Expertise, ?Document Control Specialist, People Management, Project Management, Process Improvement, Attention to detail, FDA Regulations for documentation, Team Leader, Google Translator Toolkit, Framemaker

Skills

Microsoft Office proficiency, Project Management, Localization Management, People Management, Procedure Writing, Training, Presentations, Content Management, German

These are some of the questions we asked our climbers about their experiences with Avaya Inc.: