Payspan Inc Work Values

Daily Duties at Payspan Inc:

• Transforms the quality of service to healthcare providers, health plan members and merchants through innovative change management ideals and inspiring communication. • Leads a Help Desk Team responsible for servicing healthcare providers, merchants, and health plan members across the United States. • Recruits resources, assists HR Director with hiring process and facilitates new employee orientations. • Handles any other personnel issues such as payroll, coaching, corrective action, and terminations. • Experienced workforce educator responsible for training employees on all legacy systems. • Facilitates regularly scheduled web training events on best use practices of provider portal using WebEx. • Represents Payspan at provider events, seminars and trade shows. • Serves as subject matter expert on multiple systems and programs. Reviews complex cases and provides recommendations on temporary workarounds, and suggestions to prevent future occurrences. • Works to develop and establish policies and procedures and monitors adherence. • Bridge between providers and payers to ensure escalated matters are resolved accurately and expeditiously. • Provides ongoing support to healthcare payers, provider organizations, billing agencies, and clearinghouses. • Ensures productivity levels remain high and regular quality assurance audits are performed. • Communicates production issues arising from product problems identified through technical support calls with customers. Escalates critical issues when appropriate to obtain quick resolution. • Assists with new business opportunities and facilitates sales demos when needed. • Opens and maintains lines of communication throughout the company. • Maintains user profiles and page layouts in CRM (Salesforce) software on a regular basis. • System administrator of ControlMaxx 12 Phone System.

What they like about Payspan Inc:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Operations Management, Salesforce.com, Webex, GoToWebinar, Healthcare Business, Training and Development, Workforce Education, Customer Service, Relationship Management, Healthcare IT

Skills

Operations Management, Coaching, Training and Development, Web Based Trainer, Salesforce.com, Webex, GoToWebinar, JIRA, Call Center Administration, Customer Service, Relationship Management, Process Improvement, Leadership, Personnel Management, Personnel Management

These are some of the questions we asked our climbers about their experiences with Payspan Inc: