Booking.Com Work Values

Daily Duties at Booking.Com:

◦Managed the Operations & Gate Keeping teams in the San Francisco and Las Vegas offices ◦Wrote and managed the team's key performance indicators (KPI) each quarter ◦Trained and mentored Senior Coordinator in Las Vegas ◦Mentored Customer Service colleagues in Grand Rapids, MI and Orlando, FL ◦Overachieved the number of properties live on Booking.com by 12% during the 3rd quarter in 2014 ◦Created training guides to improve onboarding of new hires and distributed to all North American offices ◦Facilitated New Hire training in the SF Office from May – December 2014 ◦Assist the Area Manager and the Operations Manager to ensure the San Francisco and Las Vegas Operations Teams effectively assist partners’ needs ◦Provide support to one Hotels Department Support Coordinator, as their Department Manager is based in Amsterdam; had to ensure the communication between the Hotels Department Support Coordinator and their Department Manager was understood ◦Worked closely with the Operations Manager to successfully implement a Gatekeeping Team for three offices, Los Angeles, San Francisco, and Seattle. With this project I had to provide weekly updates and monthly calls with Area Managers, Regional Managers, and Operations Team Leads ◦Ran weekly and monthly reports to show the progress of the San Francisco and Las Vegas Office Operations Teams ◦Helped manage and maintain departmental SLAs ◦Quickly learned DXI and stayed up-to-date on changes within the system ◦Payroll via ADP

What they like about Booking.Com:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Sacramento, SpringerMiller, Fidelio, ADP, Excell, Microsoft Word, Google docs, SharePoint

Skills

Communication, Organized , Detail Oriented , Microsoft Office, Mentor, Training , Operations, Presentation Skills, Team Management, Customer Service , Time Management

These are some of the questions we asked our climbers about their experiences with Booking.Com: