Aon Hewitt Work Values

Daily Duties at Aon Hewitt:

Reviews and signs off on escalated Benefits Analysts (BA) deliverables (e.g., data quality checks, client responses) to ensure ongoing adherence to standard operating procedures that ensures high quality and provides coaching and development of BAs to create a culture of continuous improvement. ■ Reports system defects to Lead Systems Analyst (LSA) via defect submission process and collaborates with LSA to mitigate participant damage/risk. ■ Adheres to standard operations management practices as outlined by the Client Delivery Group (CDG) Operations Manager. ■ Monitors client operations dashboard measures to proactively identify impacts; identifies, plans, and manages process improvement projects to create year-over-year efficiencies in operations. ■ Develops and delivers client-specific operational training. ■ Provides client and third party administrator contact support for participant and/or processing-related issues. ■ Provides complete and accurate client responses for participant and/or processing-related issues that are escalated to senior client contacts (i.e., Director or VP). ■ Integrate operations resources with Customer Service resources to provide seamless participant resolution support with focus on participant experience.

What they like about Aon Hewitt:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

SQL, project management, benefits administration, Microsoft Office, Benefits operations, manager, Human resources, detail-oriented

Skills

Project Management, Microsoft Office Suite, MySQL, Data Analysis, Training and Development, Communication

These are some of the questions we asked our climbers about their experiences with Aon Hewitt: