Aon Hewitt Work Values

Daily Duties at Aon Hewitt:

Reviews and signs off on escalated Benefits Analysts (BA) deliverables (e.g., data quality checks, client responses) to ensure ongoing adherence to standard operating procedures that ensures high quality and provides coaching and development of BAs to create a culture of continuous improvement. ■ Reports system defects to Lead Systems Analyst (LSA) via defect submission process and collaborates with LSA to mitigate participant damage/risk. ■ Adheres to standard operations management practices as outlined by the Client Delivery Group (CDG) Operations Manager. ■ Monitors client operations dashboard measures to proactively identify impacts; identifies, plans, and manages process improvement projects to create year-over-year efficiencies in operations. ■ Develops and delivers client-specific operational training. ■ Provides client and third party administrator contact support for participant and/or processing-related issues. ■ Provides complete and accurate client responses for participant and/or processing-related issues that are escalated to senior client contacts (i.e., Director or VP). ■ Integrate operations resources with Customer Service resources to provide seamless participant resolution support with focus on participant experience.

What they like about Aon Hewitt:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

SQL, project management, benefits administration, Microsoft Office, Benefits operations, manager, Human resources, detail-oriented

Skills

Project Management, Microsoft Office Suite, MySQL, Data Analysis, Training and Development, Communication

These are some of the questions we asked our climbers about their experiences with Aon Hewitt: