University Radiology Group Work Values

Daily Duties at University Radiology Group:

Recruited for and defined new position, Director of Managed Care Operations, during the early stages of managed care. Later promoted to Director of Patient Accounts and held full accountability for all staff, systems, processes, and activities related to revenue cycle management. Challenged with decreasing expenses and getting AR under control. Led a 45+-member team. Made a significant impact on AR, expense control, customer service, staffing, and technology. Accounts Receivable: Decreased days in AR from 60+ with more than 20% over 120 days to 31 days with 0% over 120. Expense Management: Reduced cost per claim from ~$6 to ~$2.50 and operations costs by more than 25% through automation and other initiatives. Customer Service: Established a customer service and pre-registration department with an automated incoming line that directed customers to the right people. Staff Realignment: Decreased back office staff from ~70+ to ~45 by rightsizing staff, replacing underperformers, and revamping the entire work flow to ensure optimal staffing levels. Automation: Eliminated six collections employees after yearlong study that demonstrated their salaries were more than what they collected; savings enabled an automated phone reminder and tracking system with a much higher ROI. Technology Improvements: Successfully implemented a unified, multifaceted program that automated billing for a complex interventional radiology service spanning several unrelated hospitals; required direct interaction with physician leadership. Reporting: Improved reporting accuracy and decision making by developing reports and dashboards as well as daily and monthly reports detailing the performance of MCOs and other third-party payers. Vendor Management: Established objective goals and productivity measures and requirements to mitigate risk and ensure vendors complied with contract terms; renegotiated contracts with vendors and replaced underperformers. Compliance: Ensured compliance with CMS, federal, and state regulations by establishing billing procedures; helped front desk staff comply with outside contracts/company protocols by designing guides and reference materials for their use. Effectively represented the practice to a variety of constituents and helped evaluate opportunities for growth. Liaison: Served as the chief liaison with various MCOs, hospitals, and other enterprises and managed all MCO contract market research and contract negotiations; kept relevant staff educated on any related issues. Due Diligence: Assisted with due diligence for potential mergers, joint ventures, and new business opportunities.

What they like about University Radiology Group:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Revenue Cycle Management, Physician Relations, Managed Care Contracting, Revenue Cycle Consulting, Practice Administration, Vendor Relations, Process / Performance Improvement, Staff Management and Mentoring, Policy Development and Writing, Public Speaking, Planing

Skills

Revenue Cycle Management, Healthcare Consultant, Physician Relations, Business Operation/Organization, Managed Care Contract Negotiation / Audit, Staff & Team Building, Vendor Relations/Selection/Management, Procedure/Policy Development

These are some of the questions we asked our climbers about their experiences with University Radiology Group: