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Dial America Work Values
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Daily Duties at Dial America:
Supervise, train and motivate 10 to 30 customer service agents, completing and submitting daily agent performance reports with a summary outlining daily supervisory activity to the assistant manager of contact center operations and the account team, weekly agent performance audit reports to the assistant manager of contact center operations and scheduling coaching sessions focusing on individual agent areas of opportunity revealed by the report, and conducting monthly agent preformance reviews with each individual agent and developing actions plans with additional coaching, call monitoring, and training aimed at improving performance and modifying behavior, and a weekly management plan scheduling individual supervisor/team leader daily floor activities including active floor support and coaching, side by side call monitoring (agent focus), side by side y-jacking call monitoring (caller focus), self-discovery coaching sessions, calland job reviews, administrative duties such as email response, active monitoring of scheduled agent activity, and updating daily reports.
What they like about Dial America:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Tags
MBA, procurement, mexico, insurance, Spanish, bilingual, supply chain, logistics, communication, customer service
Information about Dial America
Company Rank: Not Available
Average length of employment : 12 years
Average salary of employees: $33,000
These are some of the questions we asked our climbers about their experiences with Dial America:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Dial America had these interests:
| Books | |
|---|---|
Hiroshima Nagasaki |
History WWII |
| KL |
History WWII |
| Killing Patton |
History WWII |
| Atlas Shrugged |
Science Fiction |
| Boundaries for Leaders |
Business |
| The Return of the Plumed Serpent |
Historical Fiction |
| The Shooters |
History |
| Things That Matter |
History and Current Events |
| Dune |
Science Fiction |
| Gospel of Judas |
history and religion |
| Websites | |
| LinkedIn https://www.linkedin.com/in/alanschwartz2 |
linkedin profile |
| Facebook https://www.facebook.com/caasinala |
Facebook profile |
| Pandora http://www.pandora.com/profile/caasinala3 |
preferred music site |
