Tods Work Values

Daily Duties at Tods:

HR Consultant: Maintain contact with key decision makers within assigned client organizations Method - Frequency Phone - monthly, as needed Email- weekly, monthly, as needed In-person – quarterly and as needed to sustain client relationship and support retention goals. Partner with Sales Team to coordinate Client Assessment & Planning (CAPs) meeting with prospective clients. Facilitate CAPs meetings: in-person, phone, WebEx. Complete CAPs questionnaire, confirm scope, timeline, and objectives of engagement. Identify client's business goals, strategic objectives, and critical success factors to assess service needs, pain points, and expectations (face-to-face meetings, review of key performance metrics/surveys). Oversee development and facilitation of strategic service plan for new clients. Maintain accurate client visit logs and service requests. define client's business strategy; translate challenges to serviceable issues, present services to alleviate client pain points. Prepare and present compensation reports, benchmarking surveys, and strategic service updates for assigned client groups and prospects. Send needed information to internal partners to initiate client service requests. Analyze and address escalated client satisfaction issues. Recommend suggestions and develop action plans for correction. Develop relationship improvement plans/activities - as necessary. Create and recommend process enhancements for client service delivery. Maintain client service files, key decision maker relationships/contacts, client business description/products/customer base info, business challenges/issues identified vs addressed. Assist clients with interpreting and implementing service offerings/recommendations. Responsibility for client satisfaction with the development and delivery of HR/OD services using client satisfaction surveys and quality assurance calls. Plan, design, and/or facilitate presentations for prospective clients (individuals/groups) to introduce business and service offerings. Provide subject-matter-expertise for: Employee relations issues Performance Appraisal/Review process New Hire Orientation Compensation Analysis Employee Handbooks Job Descriptions

What they like about Tods:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

PHR SHRM -CP, Client Mgmt, Change Mgmt, Organizational Development , Workforce Planning , Project Mgmt, Human Resources, Strategic Partner, Strong Business Acumen, Excellent Written and Verbal Communication, Presentation Skills, Problem Resolution, Multiple Priorities

Skills

These are some of the questions we asked our climbers about their experiences with Tods: