Cisco Systems Professional Services Organizaton Work Values

Daily Duties at Cisco Systems Professional Services Organizaton:

- Supported 100s of Field Delivery Engineers across the globe to more effectively support and deliver their Network Optimization Service Customers (880M Revenue) - Drove increased Productivity/Improvement of people, process, and tools on behalf of Advanced Services (Professional Services to all outside of Cisco) - Technical Focal/Escalation Point between Services Field Organization and product BUs as well as Release Managers, enabling more effective resolution of operation/service impacting bugs preventing customers from rolling out new software releases into their critical production network - Increased Awareness of BUs regarding critical Customer/Services Needs, enabling higher customer satisfaction as well as solidifying/maintaining a good Cisco-Customer relationship, facilitating a smoother contract renewal process. -Increased Critical Information flow from internal Product BUs out to Service organization/invaluable customer base, helping Field Engineers to more proactively and effectively manage their Network devices' ongoing Lifecycle management. - Increased overall Collaboration between Services Organization and Key Business Units, resulting in win-win-win for Services, the BUs, and, most importantly, the customer base. - Increased Synergy between Marketing and Delivery Teams that enabled more effective communication of upcoming hardware and software feature/functionality as well as End of Life Milestones. - Trained Field Engineers to be more comfortable and effective with key Core Network Optimization deliverables. - Successfully Mentored junior members/co-ops of team to increase impact when they joined their respective delivery teams - Tech Lead in development and implementation of specialization training and certification program that enabled as well as validated a certain level of competence across key areas associated with more effective support and delivery of core Network Optimization services

What they like about Cisco Systems Professional Services Organizaton:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Champion, Advocate, Escalation , resolution, Collaboration, Engagement, Communication, teamwork, Customer-Driven-Focus, Customer-Champion, Customer-Advocate, Prioritization-Escalation, Cross-functional-Collaboration, Interpersonal-skills, Connecting-People-Groups-Organizations, Global-Sphere-of-Influence, Quick-Rapport-Key-Stakeholders, Building-Relationships-Key-Stakeholders, Inter-Intra-Organizational-Information-Flow

Skills

Cross-functional Collaboration, Connecting People, Groups, and Organizations, Breaking Down Organizational Silos, Developing Quick Rapport with Key Stakeholders, Building long, lasting relationships with stakeholders, Effective Focal Point for Critical Flow of Information , Prioritization and Escalation of Critical Issues, Succesfully Driving Key Cross-functional Initiatives, Achieving a Global 'Sphere of Influence' , Strong Interpersonal Skills, Keen Customer Driven Focus, Champion the Critical Needs of Customers, Excellent Communication Skills, Customer Advocate, Driving Service Adoption , Training Development and Implementation, Mentoring Junior Members and/or Co-ops, Ultimate Team Player, Enhancing Teamwork Team Chemistry

These are some of the questions we asked our climbers about their experiences with Cisco Systems Professional Services Organizaton: