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Orlando Health Work Values
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Daily Duties at Orlando Health:
I created and managed scheduling to meet the service demands of the organizational customer base. Created and instituted a recognition program that has led to the following results: • Increased customer service ration from 4.0 to 4.8 on a 5.0 scale in less than 2 years. • Reduced turnover to 1%, absenteeism by 80%, abandon rates by 7%. • Created an ongoing knowledge management and customer advocacy initiative. • Instituted a team process improvement initiative that has yielded the implementation of over 55 ideas to streamline, improve team perception and performance. Became a skilled motivator and instituted an organizational awareness campaign that has led to over 85% of all calls into the center to be answered in less than 30 seconds and reduced customer wait time to an average of less than 2 minutes by effectively utilizing workforce management using Nortel's CCMIS in conjunction with the SL 100. Cultivated partnerships within the organization to add value to the team and provide project involvement to keep team members on the cutting edge of organizational direction. Established and implemented departmental policies, goals, objectives, and procedures conferring with organization officials and staff members as necessary. As an accomplished leader who implemented professional development requirements to expose staff members to areas of interest, process flow analysis, coaching, leading and mentoring. As a customer advocate responsible for the customer support process to function on the premises of critical thinking and root cause analysis.
What they like about Orlando Health:
The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.
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Information about Orlando Health
Company Rank: Not Available
Average length of employment : 3 years
Average salary of employees: $90,000
These are some of the questions we asked our climbers about their experiences with Orlando Health:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
