Adventist Health System Work Values

Daily Duties at Adventist Health System:

My Current Daily Responsibilities: • Responsible for managing all supervisors and team members, setting work expectations and leadership standards. Offers consistent and timely feedback to supervisors and employees to ensure proper communication and effective professional growth. Manages entire support staff to ensure reporting and daily responsibilities such as email requests, incident management and change, to ensure SLA expectations are met or exceeded and oversees all re requests, incidents and problems. • Provide overall leadership to the overall Service Desk strategy. Manage the activities and personnel associated with providing IT Service Desk services to internal and external customers by identifying, prioritizing, and confirming resolution of reported problems with enterprise systems. Drive constant improvement within Service Desk with service management, metrics, while developing specific efficiency enhancing techniques. Set service targets and metrics and report against those targets. • Observes and develops operational functions, job duties and operating procedures to best suit the department and serve the customers. Reviews and adjusts schedules as necessary. Disseminates new information or tasks to Supervisors to ensure appropriate action is taken. Ensure that proper documentation of all new tasks are clear and communicated in a timely manner to Service Desk staff. • Ensures supervisors and employees are receiving appropriate feedback and training tools necessary for success, growth and development within the department and company. Motivates Supervisors and employees to receive 100% work time effectiveness and efficiency. Builds relationships within the company that benefit the department and ensure cohesiveness with business partners. • Performs administrative duties which include but are not limited to: supervisor evaluations, supervisor developmental plans, management scheduling, review of all employee evaluations prior to submittal, PPA's and counseling’s. Conducts weekly collaborative management staff meetings and coordinates employee staff meetings. Coordinates all incentive programs and employee appreciation programs. • Understand and actively participate in Environmental, Health & Safety responsibilities by following established departmental policy, procedures, training and team member involvement activities.

What they like about Adventist Health System:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

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Skills

These are some of the questions we asked our climbers about their experiences with Adventist Health System: