Tnb Card Services / Vantiv Work Values

Daily Duties at Tnb Card Services / Vantiv:

Direct Multi-site responsibility for Contact Centers servicing, Customer Service, Retention, Collections, Outbound Services, Work Force Management, IVR Analytics and Quality Assurance. Provide sustained solutions and services to over 500 Credit Unions and its members. •Serve as a hands-on Leader setting the vision, strategy and culture that ensures a high level of customer service and experience, associate satisfaction and reduced turnover •Responsibility of a Servicing staff to mitigate losses and reduce delinquencies •Manage the communications with internal management and external clients •Evaluate and make recommendations related to organizational structure, talent assessment, staff reductions/expansions, process flows and technology needs •Implements processes to reduce Delinquency and Charge offs, assists in ensuring appropriate reporting of Charge Offs in accordance with State and Federal regulations. •Managing and performing updates to the collections systems and other department technology as required •Producing delinquency and production reports for the Servicing Department •Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every interaction •Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision •Coordinate analytic, strategic and technical resources to meet client expectations and insure satisfaction •Manage and expand client and coworker relationships •Insure compliance with regulatory agency guidelines and standards •Implements call center operational strategies by conducting needs assessments, performance reviews, capacity planning, establishing productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews •Work with the various support teams, including Human Resources and IT to accomplishes objectives including: Selecting, orienting, training, assigning, coaching, counseling, and enforcing policies and procedures Responsible for all Call Cerner / Collections KPIs and client SLA expectations

What they like about Tnb Card Services / Vantiv:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Executive Management, Operations, Contact Centers, Vendor Management, Outsourcing, Stratrgic Planning, P and L, Collections, Financial Analysis, Risk Management, Retention, Customer Service

Skills

Financial Analysis, Call Center Leadership, Collections, Outsourcing, Process Management, Change Management, Budgeting, Strategic Planning, Executive Leadership, Customer Service, Policy Development , KPI Management, P and L, Vendor Management, Consulting

These are some of the questions we asked our climbers about their experiences with Tnb Card Services / Vantiv: