Certified Payment Processing (A First American Payment Systems Co.) Work Values

Daily Duties at Certified Payment Processing (A First American Payment Systems Co.):

Oversee day-to-day operations at CPP, including strategic planning and execution to enhance profitability, meet production goals and maintain efficiency throughout the company. Direct oversight of several departments, including Recruiting Center, Marketing, Call Center, Financial and MIS Analytics, KPI Reporting, WorkForce Management, Retention, Training and Quality Assurance plus Applications Processing. •Analyze business operations to determine improvement opportunities and overall business strategy •Establish and implement Company policies, goals, objectives, and procedures, while ensuring proper alignment between all departments •Develop and hold accountable an operational team that can successfully support the VP by achieving Company goals •Set Company objectives; create and lead Company initiatives aimed at improving the Company’s overall success •Create standardized operational processes and goals across all departments •Ensure all operational activities stay within the specified budgets and timelines •Suggest continuous improvements for all areas of the Company Responsible for leading 6 Directors and 250+ indirect employees.

What they like about Certified Payment Processing (A First American Payment Systems Co.):

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Executive Management, Operations, Contact Centers, Vendor Management, Outsourcing, Stratrgic Planning, P and L, Collections, Financial Analysis, Risk Management, Retention, Customer Service

Skills

Financial Analysis, Call Center Leadership, Collections, Outsourcing, Process Management, Change Management, Budgeting, Strategic Planning, Executive Leadership, Customer Service, Policy Development , KPI Management, P and L, Vendor Management, Consulting

These are some of the questions we asked our climbers about their experiences with Certified Payment Processing (A First American Payment Systems Co.):