Epic Tech Llc Work Values

Daily Duties at Epic Tech Llc:

• Providing excellent troubleshooting techniques and customer service skills, supporting end user customers of Server based Networks and Computer Gaming systems throughout the United States. • Assisting customers with technical support and System training via Helpdesk Technologies tools and Trouble Ticket tracking system and documentation. • Coordinating with customers and their Internet Service Providers for proper modem and Firewall configurations via Internet Protocol (IP) for communication with the company network. • Instrumental in all aspects of System Networking, Server implementation and upgrades, All Computing issues that enable our clients to maintain system availability and online access at all times. • Interacting with clients to resolve customer gaming disputes using customer event tracking tools and system logs to clear misunderstanding between the clients and their customers.

What they like about Epic Tech Llc:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

IT Manger, Team Leadership, Project Management, Desktop Support Manager, IT Support Analyst, Network Support Analyst, Business IT Analyst, Connectivity, Billing, Cobol Programming Language

Skills

Microsoft Office Word, Microsoft Office Excel, Microsoft Office Power Point, Microsoft Office Project, Microsoft Office Publisher, Microsoft Office Access, Team Leadership, Lotus Notes Domino, Microsoft Office Outlook, Lotus Notes Domino Server Administration, Lotus Notes Domino Database Development, Microsoft Server 2003, Microsoft Server 2008, System Networking, Networking Configuration, Cobol / IMS Programming, JCL, ISPF Mainframe, AS 400 / AS 500 Mainframe, Dreamweaver Web Development, Flash Programming, Cisco Routers / Switches, Connectivity, Billing, Cobol Programming Language

These are some of the questions we asked our climbers about their experiences with Epic Tech Llc: