Sap Labs Work Values

Daily Duties at Sap Labs:

Engaged with dissatisfied customers and changed their perception toward SAP user experience. Reduced number of escalations and won back major customers from cloud competitors as a team effort. Responsible for user experience during all phases of product development. Created new efficient processes and exceptional end-user experience through Design Thinking methodology. Worked closely with product development, product management, usability engineers and technical support to create solutions using user-centered design. Extensive praxis with quantitative research, field and market research, as well as questionnaires. Created user research scripts and usability deliverables such as personas, storyboards, user research reports, usability validation reports. Designed and conducted numerous usability studies that helped re-design workflows and screens. Led ASUG (America’s SAP User Group) validation sessions with customers. Tested proposed designs and fed results back into development and design. Translated research findings into actionable, prioritized recommendations so that product development could implement action items. Worked with customers on process flow, proposed design, and KPI.

What they like about Sap Labs:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

product management, project management, program management, product life cycle, user centered design methodologies, user testing, design thinking methodology, customer relationship management, design thinking methodologies, cross functional collaborator, resource management, change management skills, measure and communicate project progress, report project status, stakeholder management

Skills

design thinking methodology,, user centered design, product lifecycle management, SDLC management, scrum, agil methodology, lean execution, validation sessions, requirement gathering, research, planning roadmaps, project charters, cross-functional collaborator, authentic communicator

These are some of the questions we asked our climbers about their experiences with Sap Labs: