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At&T Work Values
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Daily Duties at At&T:
• Managed a major vendor relationship with a Business Process Outsourcing (BPO) company providing contact center billing/collections operations in the telecom sector. • Conducted benchmark studies and introduced industry best practices to improve Key Performance Indicators and overall business results. • Developed improvement strategies that include Key Performance Indicators (KPI) validation, in-process measurements and tracking audits to determine short-and long-term results. • Created regulatory compliance and audit reports to analyze real-time business results and adjusted plans to meet performance goals. • Monitored vendor collection calls and provided feedback including opportunities for improvement by adjusting tactical approaches to improve performance. • Conducted weekly collector efficiency sessions to improve dollars collected rates. • Created synergy by ensuring consistent service delivery across all outsourced mobility centers
What they like about At&T:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Salt Lake City, Operations Manager, Employee Development, Contract Management, Performance Monitoring, Vendor Relations, Compliance, Finance, Operations, Customer Service
Information about At&T
Company Rank: Not Available
Average length of employment : 7 years
Average salary of employees: $70,000
These are some of the questions we asked our climbers about their experiences with At&T:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at At&T had these interests:
| Magazines | |
|---|---|
INC |
Business News |
| Websites | |
| Yahoo Finance http://finance.yahoo.com/ |
Finance, Stock, News |
| Fidelity https://www.fidelity.com/ |
Business News and Research |
