At&T Work Values

Daily Duties at At&T:

• Managed a major vendor relationship with a Business Process Outsourcing (BPO) company providing contact center billing/collections operations in the telecom sector. • Conducted benchmark studies and introduced industry best practices to improve Key Performance Indicators and overall business results. • Developed improvement strategies that include Key Performance Indicators (KPI) validation, in-process measurements and tracking audits to determine short-and long-term results. • Created regulatory compliance and audit reports to analyze real-time business results and adjusted plans to meet performance goals. • Monitored vendor collection calls and provided feedback including opportunities for improvement by adjusting tactical approaches to improve performance. • Conducted weekly collector efficiency sessions to improve dollars collected rates. • Created synergy by ensuring consistent service delivery across all outsourced mobility centers

What they like about At&T:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Salt Lake City, Operations Manager, Employee Development, Contract Management, Performance Monitoring, Vendor Relations, Compliance, Finance, Operations, Customer Service

Skills

Customer Retention , Revenue Generation , Operations, Employee Development, Financial Services , Tax Law , Compliance, Contract Management , ● Risk Analysis, Performance Monitoring , Vendor Relations

These are some of the questions we asked our climbers about their experiences with At&T: