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Molecular Devices (A Danaher Company) Work Values
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Daily Duties at Molecular Devices (A Danaher Company):
Increased PM renewal by 15% and increased T&M turns by 66% - 80%. • Accountable for a $12m Service P&L and 13 remote field service engineers. • Implemented and sustained excellent service Key Performance Indicators (KPIs) within Salesforce. • Value Stream Mapping (VSM) to guide tactical decisions. • Attain Voice of the Customer (VOC) to help guide service strategy while providing internal feedback to key departments. • Successfully integrate Genetix Ltd. field service team and product knowledge for product support. • Negotiate service level agreements to grow SLA revenue by 20%. • Successfully manage urgent customer issues by leveraging cross-departmental functions to minimize cost impact for both sides saving the business >$10m.
What they like about Molecular Devices (A Danaher Company):
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Skills
Information about Molecular Devices (A Danaher Company)
Company Rank: Not Available
Average length of employment : 5 years
Average salary of employees: $0
These are some of the questions we asked our climbers about their experiences with Molecular Devices (A Danaher Company):
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
