Relay Health Work Values

Daily Duties at Relay Health:

• Led Root Cause Analysis and Failure Mode & Effects Analysis, working across organization (Product Development, Production Support, Infrastructure and Operations, Client Engagement Services, Deployment & Release) to define and implement process improvements. • Analyzed end-to-end process, named pain points and initiated improvements to remove them. • Restructured and documented the entire production support process, streamlined issue resolution protocols, and trained all relevant groups in new procedures, resulting in enhanced service levels and customer communication. • Generated metrics and dashboard for executive management and stakeholders. Defined audit process. Conducted audits and presented analysis for review. Key player in CMMI Level 2 audit. • Worked with QA and Architecture teams to define and rollout new test automation process using Acceptance Test-driven Development methodology.

What they like about Relay Health:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Agile, Product and Software Development Lifecycle, Project Management Lifecycle, Six Sigma, MS Project, MS Visio, MS Office Suite, JIRA, Salesforce, VersionOne, Social Text Wiki, Sharepoint, SQL, JQL, SaaS, Design Thinking, Interaction Design

Skills

Agile Scrum, Kanban, Waterfall, Iterative & Incremental, Product & Software Development Life Cycle, Project Management Life Cycle, Six Sigma DMAIC – Workout, Failure Mode & Effects Analysis, Value Stream Mapping, Change Acceleration Process, SIPOC, Design Thinking, Interaction Design, SQL, MySQL, SaaS, Third Party & in-house software applications, MS Project, MS Visio, MS Office Suite, Mantis, JIRA, JQL, Salesforce, VersionOne, Social Text Wiki, Sharepoint

These are some of the questions we asked our climbers about their experiences with Relay Health: