Cisco Systems Work Values

Daily Duties at Cisco Systems:

• Build and mentor the world class operations team that manages 24x7 operations • Lead and manage Cloud Services teams responsible for operations, deployment, Change Management, Continual service improvement of WebEx SaaS solutions in a 24x7, five nines uptime environment. • Working with Engineering, support, operations and security teams, define new and enhance existing operational processes, including change, problem, and availability management. • Develop both technical capabilities and leadership qualities of individual contributors. • Develop capacity planning models and key operational reports, including capacity, availability and performance SLA compliance. • Hold technical responsibility for process and decision making. • Create Policies and procedures associated running services • Report on performance indicators internally and to customers • Perform change management duties, including organizing planned changes, and approving individual changes. • Perform problem management, including driving root cause analysis activities, identifying corrective actions, and tracking completion of corrective actions. • Create a culture of continuous improvement and operational excellence within the data center operations team. • End to end responsibility of releasing of product to production as service • Define and deliver operability requirements for existing and new services. • Deploy, manage and support software to cloud service production environment • Review PRDs, lead the engineering design and specs for operability. • Create and execute feedback system to QA, Engineering and Product Marketing. • Create, deliver and review product road map from 1 year to 5 years. • Conduct quarterly business and operations review with senior management. • Run monthly service review with all stake holders like product marketing, engineering and customer support management team. • Ensure service reliability and high availability.

What they like about Cisco Systems:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

SaaS, Cloud Operations, operations, Apache, AWS, San Jose, San Francisco, Bay Area

Skills

SaaS, Cloud Operations, System Administration, Datacenter Management, Team Building, Mentoring, Change Management, AWS, Openstack, SaaS Architect, High Availability, Global Team Management, ITIL

These are some of the questions we asked our climbers about their experiences with Cisco Systems: