Northwestern Mutual Life Work Values

Daily Duties at Northwestern Mutual Life:

TECHNICAL WRITER | TRAINER Key Contributor & Effective Leader with solid experience in research and developing clear and concise documentation and knowledge management articles, supporting a large service desk environment. Worked extensively with software owners, improved procedures and workarounds to avoid costly escalations by Service Desk technicians. Core strengths include: Technical Writing • Employee Communications • Implementation Strategies • Individualized / Small Group Instruction Interactive Learning Methodologies • Curriculum Design and Development • Course Design & Delivery Instructional Media • Public Speaking • Research and Reporting • Training Program Development • Community Volunteer Services • United Way Volunteer • UPAF Volunteer work. NORTHWESTERN MUTUAL, Franklin, WI 1999 to 2014 Senior Service Desk Leader Subject Matter Expert for Data Restores, Dell Laptops and Desktop failures, and Mobile Devices using Good for Enterprises. Organized materials and completed writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology. Conducted on-the-job training, classes, and training sessions to teach and demonstrate principles, techniques, procedures, and methods of designated subjects. Solved operational problems and provided technical assistance with equipment and process techniques.  Trained Service Center Technicians on iPad, iPhone, and Android Individual Liable Devices with the Good for Enterprise, Enterprise Box, and LogMeIn Applications.  Facilitated small group sessions for hands-on personal experience regarding Mobile Messaging and Devices to provide Service Desk Techs with individualized attention during training courses.  Produced PowerPoint presentations and presented during weekly Group Team Meetings regarding Good Mobile Messaging Server Administration, troubleshooting procedures; served as mentor for these responsibilities.  Authored Knowledge Articles to improve First Call Resolution that all Service Center Techs used to answer Business Partners’ issues with Mobile Messaging company-issued application. CREDENTIALS Associate of Applied Science: Installing and Configuring Microsoft Windows Self Directed Certifications: Crucial Conversations and Mastering the Art of Feedback VitalSmarts Knowledge Management Using HP Service Manager Northwestern Mutual HP ProLiant System Technologies with Microsoft Server Northwestern Mutual Dell PowerEdge and HP desktop/server hardware Dell & Hewlett Packard Inc. Certificate of Excellence, Microsoft Certified Professional Microsoft Certified Technical Education Center Certificate of Achievement M828 – Deploying and Supporting Systems SMS Microsoft Certified Technical Education Center VMware Certification of Completion – VMware ESX Server: System Management II VMware Technologies PUBLICATIONS

What they like about Northwestern Mutual Life:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

technical writer, Multimedia Designer, Information Systems, Recording Engineer, New Orleans, Training, Ebola Relief help, Mobile Messaging and Devices, Good for Enterprise on Android and iOS Devices, Multimedia Trainer / presentation, Record music and perform vocals with Sonar Cakewalk, Written and Published two short stories, Barbaring and Cosmetology License, Build my own computer systems, Volunteer to the Community to better serve those in need., Microsoft Certified Technician, Assist friends with most difficult computer issues with little or no cost to them.

Skills

Technical Writing and Multimedia Training, I explain techno-babble so the client is comfortable., When upper Management get twisted, I look for the facts and provide answers in a professional and calm demeanor., Keep heated situations calm regardless how "hot" the situation is. Find the facts, assure management a phone call will be made with the best solution., Keep open communication - speak to others like human beings fending for their jobs. Keep a calm and nurturing ability to assure all work out appropriately

These are some of the questions we asked our climbers about their experiences with Northwestern Mutual Life: