Interested in finding more jobs in Mansfield, OH? Click Here to create a Climber profile today!
Embarq Corporation Work Values
Interested in finding out if you are the type of person this company is looking for? Create an account and take our patented DNA assessment now to see how you compare.
Daily Duties at Embarq Corporation:
Managed Embarq's inbound Mid-Market Business Call Center that was staffed with over 170 call center agents, 6 supervisor, 1 Operations Manager, 2 quality team members and 3 Work Force Management agents. Managed all of the call centers statistics to include Average Handle Time, Service Levels, Average Call Waiting, and Dropped Calls. Ensured that all of the Managers delivered ongoing feedback to their agents on performance. This included 1-on-1 with agents to go over quality observations. Responsible for the ongoing development and maintenance of training for managers and agents to ensure the highest quality of service to Embarqs' business customers. Conducted weekly meetings and huddles with staff to ensure everyone was up to date on any procedural changes and current events that may impact the organization. Handled all customer escalations that could not be handled by the supervisor team. Developed all employee sales objectives and quality requirements. Responsible for ensuring that the inbound call center operated within its' given budgetary requirements.
What they like about Embarq Corporation:
A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.
Tags
Skills
Information about Embarq Corporation
Company Rank: Not Available
Average length of employment : 10 years
Average salary of employees: $70,000
These are some of the questions we asked our climbers about their experiences with Embarq Corporation:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
|
| Were you recognized for meeting or exceeding expectations? | 0.0 |
|
| Did you feel like your personal contribution was important? | 0.0 |
|
| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
