At&T Corp Work Values

Daily Duties at At&T Corp:

Interfaced with customers, network management teams and NOC via incoming and outgoing phone calls, trouble ticket and instant messaging systems. Front line contact for internal and external business customers with technical problems. Fact finding, analysis and testing of customers CSU / DSU, digital and / or analog circuit troubles on cloud based, TCP/ IP and LAN/WAN networks. Performed protocol and switch connection verifications of EIGRP, OSPF, SIP, RIP and assignments of PVCs, DHCP, VPNs as well as configuration and provision of circuits. Reinforced integrity of SLA, QoS and capacity of network layers. Verified and monitored redundant connectivity, load balancing and firewalls. Performed network patch assignment assembling and removal synchronization with NOC.  Analyzed disaster recovery and redundant circuit performance and performed capacity testing. Maintained central office engineering, provisioning records and access information of DACS, Alcatel and Multi-link network switching. Remote testing with network administrators to ensure network connectivity and performance of the network infrastructure. Assisted customer with router protocols and configurations for Cisco, ADTRAN, Juniper and other router types. Tested and did troubleshooting with MPLS, Frame Relay, SONET, IPFR, ATM and VoIP networks using Alcatel, DSO, DACS, T1, T3, OC3 and Multi-link test equipment. Dispatched local telecom companies, co-op remote testing to isolate and repair network trouble conditions. Performed telephone, email and chat follow-ups with customers to verify resolution.

What they like about At&T Corp:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

TCP/IP, IT, SONET, T1, T3, OC3, DWDM, Provisioning, Monitoring, Network Element Monitoring, Trouble Ticket, NOC, MPLS, PPP, ATM, Fujitsu, Frame Relay, engineering, network analyst, patch, Tester, 3G, POP, Designer, Social Media Designer, Web Management, copywriting, research, ADTRAN, DACS, ALCATEL, Multilink

Skills

Video Production, Website Design, Photography, Copywriting, Network Administration, Analytics, Social Media Designer, Provisioning, Video Teleconference Administrator, Video Surveillance

These are some of the questions we asked our climbers about their experiences with At&T Corp: