Verizon Wireless ( Air Touch Cellular) Work Values

Daily Duties at Verizon Wireless ( Air Touch Cellular):

• Provide strategic leadership for Supervisors and employees. This includes providing clear direction to staff. • Ensure satisfactory level of productivity as determined in the Goals & Objectives. • Achieve a high level of customer satisfaction (both to internal customers and external customers) Maintain exceptional Customer service too all incoming calls 90%. Ensures Supervisor coverage is adequate to meet employee/customers’ needs. • Manage the business to exceed the annual revenue, sales, profit and expense targets. Participate in the process of setting targets with supervisors. • Aide in the determination of budgets, allocate resources and develop policies and procedures for the San Diego service organization to meet company goals. • Utilize the proper Financial Systems, as designated by the company. Possess functional knowledge and ensure all systems are being operated correctly with appropriate staff well trained to support running of business. • Responsible for adhering to all company Quality Assurance, Quality System & Safety and Health directives including all regulatory policies and procedures. • Work with Quality Assurance Manager to implement and utilize Quality Systems .Responsible to ensure the staff follows the Quality System and are prepared for and meet or exceed all requirements. • Become familiar with and train staff on appropriate Standard Operating Procedures. • Prepare for and satisfy all requirements of internal and external audits. • Advises and assists quality, engineering and product marketing groups as needed to effect design changes to improve equipment efficiency, quality, reliability, and/or reduce cost of manufacturing, maintenance, or operation. • Created the Workforce Management team • - Maintain and reinforce the sense of urgency required in order to meet service level objectives. - Respond to customer concerns, complaints or inquiries in a timely, professional, and responsive manner. - Interact collaboratively with all departments to ensure excellence in delivering services and products to achieve extraordinary customer satisfaction. - Train, mentor, and motivate performance of Care staff through constructive feedback. - Ensure corrective action is being administered timely and within corrective action guidelines. - Ensure appropriate and timely coaching and feedback sessions are taking place with all employees within the Care department. • Evaluate real time data and historical activity. Responsible for Customer Service levels and quality of service. Communicates with customers, subordinates, colleagues and management to ensure delivery of customer satisfaction. • Leads hiring initiatives, development and motivation of staff. In addition, accomplishes results through lower level and experienced exempt employees who exercise significant latitude and independence in their assignments. • Ensures that staffing and training levels meet company objectives. • Ensures the customer technical questions and complaints are resolved accurately and promptly. Will involve other departments in resolution as appropriate. • Assists with the periodic review of Global SOP’s for Service & Repair to ensure procedures are always up-to-date and improvements are investigated. • Designs, prepares and conducts training programs, including direct staff as needed. • Assists with the creation of Service & Dispatch instructions, documentation and training as it relates to new Product Development. • Responsible to ensure the Quality Plan for service and repair are maintained and followed by their staff. • Prepares monthly reports to update supervisor on productivity, open work orders and revenue, including a recap of open issues that affect the business. • Ensures that information received from customers is provided to departments for continuous quality improvement of products and customer satisfaction. • Interfaces with Sales Management and establishes strong relationship with Sales and Marketing Management. • Establishes strong partnerships with all departments to ensure smooth execution on all client deliverable.

What they like about Verizon Wireless ( Air Touch Cellular):

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

6 sigma, Customer support manager, Project manager, Assistant Director, Technical Support, Training Manager, Workforce Manager

Skills

6 sigma, Spanish speaking, call center subject matter expert, workforce management, Project management, Leader, Strategic Business planning, Customer service , Quality assurance, Decreasing cost, process improvement, Safety and ergonomics, development of standard operating processes, Training, Hiring and staffing , People skills, Coach, manage revenue, customer service, expense

These are some of the questions we asked our climbers about their experiences with Verizon Wireless ( Air Touch Cellular):