Cognizant Technology Solutions Work Values

Daily Duties at Cognizant Technology Solutions:

Lead the Mainframe and distributed production support team comprising of 4 onshore and 5 offshore team members. Performed analysis, development and production support activities which include resolving user queries, urgent defect fixes , handling critical batch stream, standard manipulation of jobs (holding, freezing, killing, demanding etc), resolving problem tickets across L1/L2/L3 levels. Provided SME support and advise to traders, operations and higher management of a leading financial firm. Analyzed the business and technology processes to help external auditors evaluate the design and effectiveness of the relevant technology controls by designing and executing tests. Supported Disaster Recovery and application stability initiatives over the years.

What they like about Cognizant Technology Solutions:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

COBOL, Mainframe, JCL, VSAM, DB2, CICS, XPEDITOR, FILEAID, SPUFI, QMF, MainView, AbendAid, Endevor, CA7, TSO/ISPF, SYNCSORT

Skills

9.5 years experience in mainframe application development. Languages used - COBOL, JCL, CICS, DB2, VSAM and associated Mainframe tools like XPEDITOR, FILEAID, SPUFI, QMF, Main View, AbendAid, SDF, Endeavor, CA7, TSO/ISPF, JIRA, SYNCSORT and MQSeries., Have good client facing exposure and experience demonstrated by communicating with business on a regular basis, updating them of issues, workaround and possible resolution/fixes. Managed escalations effectively and tracked all production related incidents, Self-motivated and highly accountable. Very good communicator adept in delivering superior customer service in a techno functional role., Ability to think abstractly and deal with ambiguous/under-defined problems., Very strong analytical, multitasking, problem solving skills supported by implementing stringent time bound change requests which required immediate attention., Spearheaded deliveries of various sizes, performed performance tuning, production support and troubleshooting activities. Lead efforts to automate manual tasks with minimum client intervention thereby providing value adds., Good leadership skills demonstrated in current role of onsite coordinator and project lead., Documented and coordinated multiple project activities thereby making sure Service Level Agreements are not jeopardized.

These are some of the questions we asked our climbers about their experiences with Cognizant Technology Solutions: