Ibm Work Values

Daily Duties at Ibm:

Worked directly with customers and ensured that all SLA's were met. This included Mainframe, AS/400, and Networking. I attened morning and afternoon turnover meetings to ensure all problems were addressed. When high priority issues arouse I lead the the teams to resolve them and directly reported the findings to the customer and upper management. I had to start and run conference calls to ensure all the tech support teams were on the call and working the issues. I had to perform reviews for 30 operators across multiple platforms. Had to give customers tours of the command center and answer any questions they may have. I had to resolve any hardware issues within the computer room and escalated as needed to get issues resolved. Worked with HR to create a detailed plan to ensure that during a disaster our data center would stay staffed with operators across multiple platforms. Created and implemented a cross training program that ensure that operators could support multiple platforms thus saving the organization money. Scheduled and assisted with disaster recovery drills across platforms. Lead the monthly RCA meetings to resolve issues that impacted the customer and SLA's. Once a resolution was discovered I ensured it was implemented. I presented the findings to the managers, directors, and VP's.

What they like about Ibm:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Disaster Recovery Planning, Project Management, System Administrator, Service Operations, Distributed Solutions, Strong Negotiation Skills, OS/400, Linux

Skills

Project Management, Disaster Recovery, Management and Mentor, AS/400 Administrator, VMWARE Administrator, AVAMAR Administrator, Problem Resolution, Manage Vendor Relationships, Enterprise Solution Specialist, Strong Negotiation Skills

These are some of the questions we asked our climbers about their experiences with Ibm: