Ibm Work Values

Daily Duties at Ibm:

Worked directly with customers and ensured that all SLA's were met. This included Mainframe, AS/400, and Networking. I attened morning and afternoon turnover meetings to ensure all problems were addressed. When high priority issues arouse I lead the the teams to resolve them and directly reported the findings to the customer and upper management. I had to start and run conference calls to ensure all the tech support teams were on the call and working the issues. I had to perform reviews for 30 operators across multiple platforms. Had to give customers tours of the command center and answer any questions they may have. I had to resolve any hardware issues within the computer room and escalated as needed to get issues resolved. Worked with HR to create a detailed plan to ensure that during a disaster our data center would stay staffed with operators across multiple platforms. Created and implemented a cross training program that ensure that operators could support multiple platforms thus saving the organization money. Scheduled and assisted with disaster recovery drills across platforms. Lead the monthly RCA meetings to resolve issues that impacted the customer and SLA's. Once a resolution was discovered I ensured it was implemented. I presented the findings to the managers, directors, and VP's.

What they like about Ibm:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Disaster Recovery Planning, Project Management, System Administrator, Service Operations, Distributed Solutions, Strong Negotiation Skills, OS/400, Linux

Skills

Project Management, Disaster Recovery, Management and Mentor, AS/400 Administrator, VMWARE Administrator, AVAMAR Administrator, Problem Resolution, Manage Vendor Relationships, Enterprise Solution Specialist, Strong Negotiation Skills

These are some of the questions we asked our climbers about their experiences with Ibm: