Ibm Work Values

Daily Duties at Ibm:

Worked directly with customers and ensured that all SLA's were met. This included Mainframe, AS/400, and Networking. I attened morning and afternoon turnover meetings to ensure all problems were addressed. When high priority issues arouse I lead the the teams to resolve them and directly reported the findings to the customer and upper management. I had to start and run conference calls to ensure all the tech support teams were on the call and working the issues. I had to perform reviews for 30 operators across multiple platforms. Had to give customers tours of the command center and answer any questions they may have. I had to resolve any hardware issues within the computer room and escalated as needed to get issues resolved. Worked with HR to create a detailed plan to ensure that during a disaster our data center would stay staffed with operators across multiple platforms. Created and implemented a cross training program that ensure that operators could support multiple platforms thus saving the organization money. Scheduled and assisted with disaster recovery drills across platforms. Lead the monthly RCA meetings to resolve issues that impacted the customer and SLA's. Once a resolution was discovered I ensured it was implemented. I presented the findings to the managers, directors, and VP's.

What they like about Ibm:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Disaster Recovery Planning, Project Management, System Administrator, Service Operations, Distributed Solutions, Strong Negotiation Skills, OS/400, Linux

Skills

Project Management, Disaster Recovery, Management and Mentor, AS/400 Administrator, VMWARE Administrator, AVAMAR Administrator, Problem Resolution, Manage Vendor Relationships, Enterprise Solution Specialist, Strong Negotiation Skills

These are some of the questions we asked our climbers about their experiences with Ibm: