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Ibm Work Values
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Daily Duties at Ibm:
Worked directly with customers and ensured that all SLA's were met. This included Mainframe, AS/400, and Networking. I attened morning and afternoon turnover meetings to ensure all problems were addressed. When high priority issues arouse I lead the the teams to resolve them and directly reported the findings to the customer and upper management. I had to start and run conference calls to ensure all the tech support teams were on the call and working the issues. I had to perform reviews for 30 operators across multiple platforms. Had to give customers tours of the command center and answer any questions they may have. I had to resolve any hardware issues within the computer room and escalated as needed to get issues resolved. Worked with HR to create a detailed plan to ensure that during a disaster our data center would stay staffed with operators across multiple platforms. Created and implemented a cross training program that ensure that operators could support multiple platforms thus saving the organization money. Scheduled and assisted with disaster recovery drills across platforms. Lead the monthly RCA meetings to resolve issues that impacted the customer and SLA's. Once a resolution was discovered I ensured it was implemented. I presented the findings to the managers, directors, and VP's.
What they like about Ibm:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Tags
Disaster Recovery Planning, Project Management, System Administrator, Service Operations, Distributed Solutions, Strong Negotiation Skills, OS/400, Linux
Information about Ibm
Company Rank: Not Available
Average length of employment : 4 years
Average salary of employees: $97,500
These are some of the questions we asked our climbers about their experiences with Ibm:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
